Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade due + ipad

My upgrade is overdue but I don’t want to upgrade my phone as my 8 is still going strong, I’m dropped it down to a cheaper rolling monthly payment but I want to get an iPad? Can I do this without it stoping my phone from working I.E it thinks that’s ...

Clay by Level 1: Joiner
  • 2 replies
  • 0 kudos

unable to make / receive calls

Since sometime this pm I have been unable to make calls, initially I could receive calls but this has also now stopped. Dialling out the phone just shows 'dialling' and never connects. Diallling in goes to voicemail after a delay - but I do sometimes...

Djmuk by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Order a new SIM card

Hi o2 communityI upgraded to the iPhone Pro max a few weeks ago online and o2 asked me if I wanted a new SIM card which I pressed noSince then I've read the iPhone Pro max needs the new SIM card to work much faster,is this true and if so how do I now...

Resolved! Overpaid Current bills via for Current month due when missed air plan bill month before

i have made five payments over £200 this month for my device and airplan contracts with O2 for my phone. My normal total combined both plans is just over £56. I was unable to pay £15 something for my device plan last month and O2 contacted me to say ...

nlmag by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Insurance claim with no phone

I broke my phone and have been searching the o2 website to try and find out how I can make a claim without having to phone up, as my phone is obviously out of use. Wondering if anyone here would know where i should email/who I should contact. I pay f...

Rufus by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! SIM change

Hi, I've just upgraded from an s8+ to an s20+. My question is will I be able to do a straight chip swap as i want to keep my old number and will my original chip be 5g? My new tariff is working with my original chip. Thanks.

BrendaE by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Return/refund time frame

Hi allI just wanted to ask if theres anyone who recently returned something back to o2? I returned a phone back to them within the 14 days cool off period, I paid extra for tracking and they got it on the 23rd May and called o2 they still not flagged...

Mason by Level 1: Joiner
  • 2 replies
  • 0 kudos

88222 - £1.50 per message

Hi All, Does anyone know how I find out how to stop charges from 88222 - £1.50 per message. £7.50 worth so far this month on my daughters phone. I've tried texting stop to 88222 as it's not something that has knowingly been signed up to. Many Thanks!

Resolved! New phone no sim.

I don’t know if im confused but I opened my phone to no sim and I’m paying for unlimited data + the phone any help would be great.

TomH1873 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Loyalty to 21500

Do I leave spaces, or put a comma between the different telephone numbers that I’m listing in the body of the text?

Aitch by Level 1: Joiner
  • 1 replies
  • 0 kudos