Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Apple Music

4 days ago I received a new tablet contract, which states in the order details:- Get up to six months free Apple Music £0.00But how? It is a tablet, no messages here, and I have received no email with a code. Apple Music was/is indeed listed as an ex...

Resolved! How to take off my spend cap

How can I take off my spend cap

Resolved! Unpaid bill now paid. Still no service

I unfortunately missed last month’s bill and I’ve paid it 45 minutes ago. If I try to ring my number with my landline, I’ll get an engaged tone and if I try to call out it won’t. Not even to payment line. Has O2 cancelled my contract? Please help, I ...

Resolved! Port my old number

Hi,I've received my new phone which is on an o2 contract. I've followed the steps to port my old number from o2 to new o2 but I'm clueless as to when the swap I'll take place. I gave my PAC code when processing order and payment and I've tried the st...

Age confirmation

"You've got to be over 18 for this website."Probably the most annoying "security feature". Why don't you just check/confirm it by looking at my profile ? Regards,Matt

Resolved! Phone

Hi.When my order will arrive

Can't activate Disney plus add on

I am unable to activate the disney plus add on. When I go on to my o2 it says I need to click to activate, however, this then brings me to an error page.

Resolved! End contract

Hi I have a contract due to end how do I cancel it

Resolved! Airtime Bill

Need to talk about my airtime bill

Resolved! I have 3.99gb of data but no Internet!!

The app and account page both agree that I have 3.99Gb of data left. Yet I had a text this morning saying I had run out of data and ever since I have no Internet over 4G. Very frustrating!! Have switched phone off for 10 mins and on again to no avail...

O2

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