Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Carrying Free Bolt’sOns Over When Upgrading

Hi,I’m overdue an upgrade and would like to carry over my free bolt on of an extra 20gb of data. Will this happen automatically regardless of the plan I choose?Thanks

M13KSP by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancelling phone contract

I got a new contract and new phone in December. I thought I cancelled my contract then but I did not. I need to cancel it now, how can I do that

Amy99 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Pay Monthly Delivery

Hi, I do apologise if this has been asked a few times. We took out a £20, 100gb sim only for 12 months on 9 April and the O2 sites says that our new sim was dispatched on the 10th. We then received a couple of texts to our old pay as you go 02 number...

Matt312 by Level 1: Joiner
  • 4 replies
  • 0 kudos

PAC code issue

I transferred to o2 from EE got PAC code gave it to o2 this morning I can make outgoing calls with my number so transfer has occurred but cannot receive any incoming calls or texts! I have tried the following:Signing in and out of Apple IDturned iMes...

Kirsty7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data allowance

Hi all,I have 20gb of data with my plan, and my 02 is showing I have just under 13gb left until 07.05. however when I take my phone off WiFi, it is saying I've run out of data and need to look at adding a bolt on, or changing my tariff! Anyone any su...

Bolt on this month

Is my bolt on this month a one off payment? I don't need extra data every month?

Frieda by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change payment date

Prompted to contact o2 to change my payment date... But I can't chat online as that option has been cancelled right now, so how can I get the change done?

Drawnivek by Level 1: Joiner
  • 1 replies
  • 0 kudos

Join O2 - keep my number

Hi there, Not sure if this is related to Covid19 reduced support, I recently submitted, twice, the PAC code online under O2 Q&A guidance link, in order to keep my previous mobile number. Tried to ring 202 however obviously this is not "critical" issu...