Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


I recently signed up to O2 online and in the process, it stated payments accepted were Visa, Mastercard, American Express, Paypal and Apple pay, yet not of these links worked. Eventually, as I continued it asked for direct debit instructions of which...

Glenn13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Duplicated direct debit payment

I can see from my bank account that I have been billed twice today by direct debit, £14.52 (the correct amount) and £14.50 (no idea why). I am not in arrears and have no unpaid bills. As there is no instant chat and understandly skeleton staff mannin...

peter312 by Level 1: Joiner
  • 2 replies
  • 0 kudos

New SIM card

Hi I ordered a new SIM card but not arrived yet? How long can it take to arrive during coronavirus lockdown please?

Resolved! Did I get accepted?

So I placed an order yesterday around 2pm, I've had no update so far! I went through to buy an iPhone XR and came across the page saying I need to put a £275 additional deposit down due to my credit score. I paid this, plus the upfront cost and recie...

Resolved! Unlimited data plan

Is there a speed limit, after use of a certain amount of GB, on an unlimted monthly plan?

Jasond by Level 1: Joiner
  • 7 replies
  • 0 kudos

NSH staff 25% discount

I got new refresh contact but my NHS discount when it apply I can forward any proof or I'd documents thanks.Stay safe

Ryan1989 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Ordered a sim today

Hi guysI ordered a sim pay monthly today and there was a page that confirmed that my order was successful. I somehow lost that page and when I login to my account I can't find anything about the order. I also checked my emails and didn't find anythin...

Anik by Level 1: Joiner
  • 2 replies
  • 0 kudos


I took out a contract at the end of March 21st, and requested a pac code from old provider. Had to do it twice cz it went wrong. All was ok around 26th March up until 2nd April. My number had been ported back to my old network. Long story short, sort...

AC1231 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Upgrade order issue

HiI understand these are trying times. I really do.Yesterday afternoon I made an upgrade order and paid off £105 from my current device.MyO2 said S20 plus 5g was in stock and Next day delivery if ordered before 12pm.Had all the emails for the order a...

Darren_76 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Early upgrade

Hiya I'm billed until 2021 but it says I can upgrade today. I've looked at a phone and the plan but I'm confused about my next bill. Will it just be for the new phone and plan or will I still have charges from my current plan? I just don't want to be...

Elaine96 by Level 1: Joiner
  • 1 replies
  • 0 kudos