Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling insurance

Hi I’d like help cancelling my insurance please

Resolved! Cancellation

Had a SIM card sent to me when I signed up for virgin broadband. I didn’t want the SIM card I feel as if the sale was forced on me. I haven’t activated the SIM card and now I have a £12 bill with the added £6 charge for a late payment. No number to s...

Wifi Calling

Good evening all. Has 02 Removed Wifi calling Settings form Phones? Because I can't see it on my Samsung Galaxy A9 Settings . Thanks in advance

Resolved! Can't call

I paid my bill yesterday but still cannot connect to 4g or make calls/texts etc does anyone know when this will be fixed

Resolved! Keeping my old number from three

How do I keep my old number from three and how long does the process take?

Resolved! Lost sim card

Hello i lost my sim card . What can i do??

Phone contacts

I have payed my phone and re negotiated contract now all my numbers say invalid when I phone,any suggestions

Resolved! Multi Sim discount question.

Hi, sorry if this has been posted before. New to O2 & had a quick question. Me & my mum opened a new plan each yesterday. Could i get discount applied to her account. I spoke to Live Chat & they said the lead account is not eligble. What determines m...

Resolved! Changing my security question

Hi- I’ve been advised to change my security question and answer after a fraudulent call from someone pretending to be 02. How do I do this? There isn’t anything obvious on the website.thanks

Resolved! Roaming

Hi there,I'm going to holland ,do I need to enable roaming on my phone or will this happen automatically please?,do I need to let on know.

O2

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