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Wrong address for upgrade

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Mickey88888
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on ‎08-11-2020 14:26

on ‎08-11-2020 14:26

Need to speak to someone as they are sending my upgrade to an incorrect address. Can someone tell me a number to call as I am going round in circles trying to sort this
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MI5
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on ‎08-11-2020 14:29

on ‎08-11-2020 14:29

@Mickey88888 

Numbers to try here Guide: Coronavirus Community Help and Support 

but you'll be able to change the delivery details in the DPD app once you get the tracking details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎08-11-2020 14:29

on ‎08-11-2020 14:29

@Mickey88888 

Numbers to try here Guide: Coronavirus Community Help and Support 

but you'll be able to change the delivery details in the DPD app once you get the tracking details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mickey88888
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on ‎08-11-2020 14:34

on ‎08-11-2020 14:34

I can only change the date, not the address. Tried customer services and it cut off after being on hold for over an hour!
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MI5
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on ‎08-11-2020 14:36

on ‎08-11-2020 14:36

You'll just have to keep trying @Mickey88888 

No one has access to accounts here today I'm afraid.

Have you tried calling the courier?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mickey88888
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on ‎08-11-2020 15:11

on ‎08-11-2020 15:11

Courier said it had to be changed by o2
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