My address doesn’t appear on the system - I want to buy a new phone

[Denizsan]

I am trying to buy a new phone and switch to pay monthly, but my address doesn’t appear as I have to have it delivered to the MYPUP warehouse. I am trying to contact customer service but they don’t accept my calls.

[Bambino]

@Denizsan Use the Lost/Stolen or Fraud option if you have to, to get through to customer service. Otherwise you'll just be disconnected.

Guide: Coronavirus Community Help and Support 

[jonsie]

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.