Solved: Wrong address for upgrade

Mickey88888 · ‎08-11-2020

Need to speak to someone as they are sending my upgrade to an incorrect address. Can someone tell me a number to call as I am going round in circles trying to sort this

MI5 · ‎08-11-2020

@Mickey88888

Numbers to try here Guide: Coronavirus Community Help and Support

but you'll be able to change the delivery details in the DPD app once you get the tracking details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎08-11-2020

@Mickey88888

Numbers to try here Guide: Coronavirus Community Help and Support

but you'll be able to change the delivery details in the DPD app once you get the tracking details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Mickey88888 · ‎08-11-2020

I can only change the date, not the address. Tried customer services and it cut off after being on hold for over an hour!

MI5 · ‎08-11-2020

You'll just have to keep trying @Mickey88888

No one has access to accounts here today I'm afraid.

Have you tried calling the courier?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Mickey88888 · ‎08-11-2020

Courier said it had to be changed by o2

O2

Wrong address for upgrade

Change payment date

Sim swap

Changing Payment Date

Transfer account

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