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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 258737 Views
  • 2 replies
  • 2 kudos

Resolved! Online chat assistant?

How do I locate the the online chat assitant? Direct link anyone? Thanks in advance.

Brencford by • Level 1: Joiner
  • 933 Views
  • 3 replies
  • 0 kudos

Resolved! WiFi Calling and 4G not available on Tariff?

Hello,I am moving to a new property where there is no signal so after looking at options to get around this I found out about WiFi and 4G calling which is perfect. I had a 20 month old o2 contract and a Oneplus 3T which wasn't supported so after a bi...

r1ch by • Level 2: Apprentice
  • 5896 Views
  • 25 replies
  • 0 kudos

Resolved! Pending transaction

hi I have just upgraded my phone tonight online with an agent I have paid the remainder of my old contract off, but on my bank it says 2 pending transaction, I have been intouch with the bank before and 2 transactions of £254 are definitely pending o...

LGM123 by • Level 1: Joiner
  • 1712 Views
  • 5 replies
  • 0 kudos

Resolved! Pac code

I’ve received my pac code from my previous network provider, I tried to ring 02 but they are unable to take calls unless it’s an emergency. I tried giving my pac code through the app which I think was successful but I never received any confirmation ...

Jake4 by • Level 1: Joiner
  • 3683 Views
  • 8 replies
  • 0 kudos

my sim card is not working

my phone is not recognising my sim card. it is saying that there is no sim. It worked fine until a couple of days aGO

FMF by • Level 1: Joiner
  • 913 Views
  • 5 replies
  • 0 kudos

Order shows wrong address

So I have just completed an order this evening for a new S20 and despite them changing my billing address the Order shows the phone will be sent to my old address. How quickly is it between the order and the phone being despatched, will I be able to ...

Madtyke61 by • Level 1: Joiner
  • 682 Views
  • 2 replies
  • 0 kudos

Resolved! Wrong colour

ive just upgraded my iphone to the iphone 12 pro, ive ordered the graphite instead of gold. is there any way of changing this

sm1 by • Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Resolved! live chat - where has it gone?

Hi, I'm trying to find the chat, and all the contact us links just loop round with no clear information whether live chat is on or off line, very frustrating. Any ideas? I would have thought in the current climate they would want more people to use i...

THXuk by • Level 1: Joiner
  • 859 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

How do I put a spend cap on my account

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