Why is there a difference in availability of refurb phones for upgrade and new customers?

[Anonymous]

Long question I'm afraid.

I'm looking to upgrade and am happy to have a refurbished phone. If I browse the store, the phone I want is available (iPhone 6, 64 Gb) If I log in and go through the upgrade system it shows that the identical phone is out of stock.

Why might that be?

Should I phone and go through retentions or CS?

Thanks in advance

[jonsie]

O2 have made it quite obvious that they aren't interested in updating their creaking systems. God, we can't even get the community pages sorted

[Curr946]

what we need is a virgin.... hahaha. (see takeover thread)

[Toby]

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@jonsie wrote:

O2 have made it quite obvious that they aren't interested in updating their creaking systems. God, we can't even get the community pages sorted

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Hi @jonsie,

Please send me a PM if any community pages you're having issues with :).

Please keep it on-topic here guys. Any discussion of recent events should be in related threads.