Why is there a difference in availability of refurb phones for upgrade and new customers?

[Anonymous]

Long question I'm afraid.

I'm looking to upgrade and am happy to have a refurbished phone. If I browse the store, the phone I want is available (iPhone 6, 64 Gb) If I log in and go through the upgrade system it shows that the identical phone is out of stock.

Why might that be?

Should I phone and go through retentions or CS?

Thanks in advance

[jonsie · Accepted solution]

Definitely call them. To be honest it sounds to me as though there is no stock.

[MI5]

We've had this before and understand that stock is allocated differently to different sales channels.
If they have stock, CS should be able to help you.

[Anonymous]

Thank you both, I'll give them a ring

[MI5]

Let us know how it goes for you and good luck

[Curr946]

As far as i know, the stock level is not live. Ive also noticed that some offers show as available but never come back in stock, they just simply vanish over time.

[Anonymous]

O2 really do need a live stock system in place to stop this from happening so often

[jonsie]

At least on this occasion it didn't let the OP order non existent stock. Not always the case as we well know....

[Curr946]

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@jonsie wrote:

At least on this occasion it didn't let the OP order non existent stock. Not always the case as we well know....

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Silver lining

[Cleoriff]

Although Live stock system is the way forward....I can't see it happening until O2 merge (with whoever is in the running after todays news)