Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong name on direct debit

Bought a contract yesterday and just checked "My O2" but the Direct Debit is showing the wrong name - it should be coming out of a business account but shows my personal name, will this affect payment?

Resolved! Idiots

I am absolutely furious! I've been on a tariff with O2 for many years. The associated mobile number is the number everyone has for me. I asked O2, after a lengthy process, to make a simple swap for me. To change my EXISTING pay monthly contract to PA...

Resolved! Free sim with PAYG ?

My galaxy y went kaput and it has a mini sim and I've just bought a new sim free Samsung Core prime and I need a micro sim. (oops!)How do I order a micro sim on- line so I can transfer the data. I'm with O2 PAYG and I top up £10 and get free text and...

Resolved! Porting number between numbers on same account

I currently have a month by month sim only contract, I want to upgrade but the best deals are for new contracts and I want to stick with o2. Carphonewarehouse said I can take out a new contract and then switch my existing number to the new contract a...

Resolved! Question about roaming

i have a query about roaming. i go to Germany twice a year due to parents working within Nato bases. my iphone picks up o2 Germany. i have a wifi query because on the military base the wifi is rubbish and some areas there's no wifi except McDonalds o...

Resolved! O2 Refresh Deposit. Paid up before 3 months.

Basically I took out a contract for o2 refresh on an iPhone 6s. They asked for a 175 deposit which we paid. The device plan was then paid up before the second bill. O2 customer service now seem unsure as to whether we should get our deposit back as w...

Resolved! 2 Months with no Replacement

After being a customer with O2 for the last ten years I am dismayed and disappointed with the customer service I have received with O2. I have now been waiting for two months for a new replacement HTC On8 M8 phone after my contract one developed thre...

Resolved! Data Bolt On asking for device type?

Just looking at data bolt ons and it asks what device I have SIM in - iPhone, Smartphone, Blackberry or Standard phone. The bolt on price remains the same no matter which I choose, is there a reason why device type is needed, surely data is data no m...

Resolved! Pricematch

Will o2 pricematch a deal from carphone warehouse -

trouble sending and receiving txts

I'm having a few problems sending txts.They don't send straight away. They appear with an envelope and timer in the top right hand corner of the screen.Also not able to receive txts, I'm receiving them nearly half a day or a whole day later after som...

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