Why is it SO hard to get to speak to someone at O2, what a nightmare

[Yangster]

I was an O2 customer and now find that O2 have ruined my personal credit rating, be careful everyone, even though I paid off the account it STILL sits on my credit file as a default and O2 refuse to take it off even though I can prove payment.

Can't get hold of anyone at O2 that can help me, all I need is some way of contacting the right person.

HELP

Simon

[Cleoriff]

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@O2Georgina wrote:

Hi @Cleoriff  Thanks for the tag, @Yangster  I will send you a private message so we can look in to your query

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Thanks @O2Georgina 

@Yangster  it's @O2Georgina  looking at this, not @O2Lisa 

[Yangster]

OK, but like I say @O2Georgina if this is not sorted by lunchtime then The Game will certainly be on... On Twitter, on LinkedIn, on YouTube, on Insta, on Facebook..... ON everywhere!

[Cleoriff]

@Yangster 

Please don't take this attitude with someone who has no idea of your issue and only came to the forum to assist a few weeks ago. She is trying to sort things for you. Just leave her to do her job.

Thanks.

[Yangster]

@O2Lisa  @O2Georgina @Cleoriff @MI5 

Here is a copy of the video that will be going out later today if I don't get someone on the phone this morning and get this sorted out.

[MI5]

The mistake you made was not paying.
The default is legitimate so there's no reason to remove it. I honestly can't see this complaint going anywhere unfortunately.

[gmarkj]

Sounds like you signed the contract as an individual and not a business.
Once the contract is in place, as far as I know, you cannot transfer it to another person (or in your case a company).
As @MI5 points out, stopping paying them caused the mark on your credit rating as you had breached the terms of the contract.
Getting this off your credit score now is unlikely unless o2 failed to follow the normal process (adding the default after 3 failed payments).

[Yangster]

The point is that they LEGALLY MUST mark it as SATISFIED. That is what they are FAILING to do.

[Yangster]

And we have now reached lunchtime and NO RESPONSE from O2.... what a surprise! 

I fully understand that it is a default, BUT they MUST inform the credit agencies legally that the debt has been paid off, meaning it then shows as SATISFIED - lenders look 1000x better on a SATISFIED rather than a DEFAULT.... SO YES I WILL BE PUSHING O2 for an apology and quick resolution to this.

Nice to see they have a team of keyboard warriors to defend then and then leave it to you guys rather than actually try to help someone!

Remeber guys I have been at this MONTHS and they are still not helping.

[MI5]

I assume that you are aware that you can put a notice of correction on your own credit file?

[Yangster]

TRIED THAT.... Both Equifax and Experian have been requested to do it, both contacted O2.... O2 replied to both of them saying NO WE WILL NOT ACCEPT THE CORRECTION.... So, therefore I am stuck.

The banks and building societies don't care about a 'notice of correction' especially when it still shows a default, it's a bit like asking them to trust me rather than the facts on the account.... The facts are O2 are refusing to mark this as PAID when they have been PAID.... ARRRGGHHH this is a JOKE.

How much compensation should I ask for £10K?? £20K??