Solved: Old series 5 watch

James37 · ‎28-09-2020

I have sold my old series 5 watch but I’ve just checked my account and it says I’ve still to pay it monthly but I upgraded to the new series 6 as I’m on 02 refresh

MI5 · ‎28-09-2020

@James37

You still have to pay the full amount for any device when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-09-2020

@James37

You still have to pay the full amount for any device when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-10-2020

Hi @James37 , how are you getting on?

Hope you got all the information you needed about upgrading and your billing. Do let us know if you have any further questions the community could help with anytime.

James37 · ‎20-10-2020

Hi there, just wondering if anyone could help me, I’m looking to add a phone onto my account for my son for his Christmas but I don’t know how to do it or if I can do it.

MI5 · ‎20-10-2020

@James37

For a completely foolproof way, go in store to do it.

If ordering online, you'll need a new account or else it will upgrade your current phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

James37 · ‎20-10-2020

Ok I’ll do that. Thanks for your help.

MI5 · ‎20-10-2020

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Old series 5 watch

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

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