Old series 5 watch

[James37]

I have sold my old series 5 watch but I’ve just checked my account and it says I’ve still to pay it monthly but I upgraded to the new series 6 as I’m on 02 refresh

[MI5 · Accepted solution]

@James37 

You still have to pay the full amount for any device when you upgrade.

[Marjo]

Hi @James37 , how are you getting on?

Hope you got all the information you needed about upgrading and your billing. Do let us know if you have any further questions the community could help with anytime.

[James37]

Hi there, just wondering if anyone could help me, I’m looking to add a phone onto my account for my son for his Christmas but I don’t know how to do it or if I can do it.

[MI5]

@James37 

For a completely foolproof way, go in store to do it.

If ordering online, you'll need a new account or else it will upgrade your current phone.

[James37]

Ok I’ll do that. Thanks for your help.

[MI5]

No worries mate