Why is it SO hard to get to speak to someone at O2... - Page 3

Yangster · ‎25-08-2020

I was an O2 customer and now find that O2 have ruined my personal credit rating, be careful everyone, even though I paid off the account it STILL sits on my credit file as a default and O2 refuse to take it off even though I can prove payment.

Can't get hold of anyone at O2 that can help me, all I need is some way of contacting the right person.

HELP

Simon

MI5 · ‎20-10-2020

You might get 50p

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-10-2020

Shocked that they are not at least marking it paid.
Have you tried the complaint route given the time that has passed and the number of attempts to resolve?
Give Georgina a chance to fix it, and if not try the link below:
https://www.resolver.co.uk/companies/o2-complaints?territory_id=5

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎20-10-2020

Complaint, wait 8 weeks and get a deadlock letter. Then you can take it further. Hopefully Georgina can sort it before all that needs to happen.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Why is it SO hard to get to speak to someone at O2, what a nightmare

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