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Why cant you increase you Device plan payment online?

BruceTee
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on ‎20-09-2023 15:56

on ‎20-09-2023 15:56

Why cant you increase your device plan payment online? You can decrease your payment, or pay the std amount. you have to dial 202and wait hours on hold to speak to an incompetent person that struggles to understand your request. This is so frustrating! argh!

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MI5
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on ‎20-09-2023 16:01

on ‎20-09-2023 16:01

@BruceTee 

Because it's a regulated credit agreement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BruceTee
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on ‎20-09-2023 16:17

on ‎20-09-2023 16:17

Thats not true, last month i paid more as i managed to speak to a person with a 'good' grasp of the English language. Today wasted 2 hours speaking to people that simply cannot do their job. I just want to clear the device plan. At this rate i will be leaving O2 as the CS is so poor!

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MI5
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on ‎20-09-2023 16:19

on ‎20-09-2023 16:19

@BruceTee 

It is correct. You can only pay extra by speaking to O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BruceTee
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on ‎20-09-2023 17:20

on ‎20-09-2023 17:20

Im going to pay off my contract and join EE etc after the past 3 conversations with their CS Team, its clear they dont care!

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