Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! VAT Bill

I need a breakdown of VAT for my mobile bill please

Resolved! Potential fraud

Hi. Did 02 make a change to accounts on 10 Sep? I've received a suspected fraud notification.

Upgrading vers New Line iPhone 15 Pro Max criteria?

So I finally found out that I didn't meet the eligibility criteria, even though my credit check was fine, which is odd to say the least. So I am wondering, if I clear the device plan on my active line, would it be easier to upgrade to an iPhone 15 Pr...

VAT being charged on top of airtime false advertising?

so I recently added a second line to my account iPhone 14 pro max. Device plan £32.51Airtime £19 a month. This is what's stated in my contract as I've just had a look and it's what was stated on the shop offer when I originally took the plan out whic...

Resolved! Lost phone abroad

HelloI have lost my phone abroad and unsure of what to do as I cannot call you.Please could you let me know?Many thanksKind regardsNatalie

sIM CARD NOT ARRIVED

i ORDERED MY REPLACEMENT SIM ON 10 SEPTEMBER AND IT STILL HAS NOT ARRIVED (9 DAYS) - PHONE QUEUES ARE HORRENDOUS - HOW DO I SORT THIS?

Phone upgrade / payment

Hi, I have attempted to upgrade my phone but after entering payment details I have had a message displayed that sorry an error has occurred. However, I log into my banking app there is a pending payment for amount but this isn't showing when I log in...

Change my phone 15 pro to 15 pro Max

I have a monthly contract but I chose the wrong phone model , I chose 15 pro but I want 15 pro max,

Phone bill

How do i pay my phone bill

Resolved! Switch Up Return/Cancellation

If I've 'switched up' and upgraded to a new phone with a new 36month agreement am I allowed to cancel within 14 days completely? So the line gets cancelled and phone returned?

O2

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