Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why cant you increase you Device plan payment online?

Why cant you increase your device plan payment online? You can decrease your payment, or pay the std amount. you have to dial 202and wait hours on hold to speak to an incompetent person that struggles to understand your request. This is so frustratin...

Apple watch shows as Sync-1 with no number, no connection on the watch.

At one point the watch had a data connection seperate to the phone. However it seems the watch has lost access to its eSim. If I don't have my phone near the watch it has no connection at all. Do I need to do something to resync the eSim back to my p...

Trouble cancelling O2 Volt Sim after changes to Virgin's Terms and Conditions

Hi, I’m having a bad experience with O2 at the moment! I recently had an email from Virgin stating I could leave without cancellation fees (due to the changes in terms and conditions) However after a 70 minute wait to speak to O2, the operator was ve...

Change to sim only

My 3 year contract (phone and airtime) had come to an end so I am now just paying the airtime of £38 a month (30gb). I have looked at sim only deals on Uswitch and amongst them was O2 50gb for £12 a month. This doesn't come up on the 'change tariff' ...

Resolved! 30% tariff scam

I had a call from somebody claiming to be from O2 saying I was getting a 30% tariff reduction. They knew most of my details so thought it was legit. Anyway they sent me a link and an OTP which I stupidly opened and told them. Now it appears I have a ...

emails

I am receiving emails and text messages from you regarding an order I haven't made. Something about out of bundle charges

Resolved! Order message

Hello I just recieved a text message about an order number NC20047577 saying it that you have added my out of bundle charges reduction. I have not made any orders today and I’m very concerned what this is for. Could you please provide some informatio...

My sim cards not working

Sim card is not working

Resolved! How do I cancel my HUWaa WIFI DONGLE HOTSPOT| account, need to talk to an actual human

Trying to cancel my 02 wifi dongle hotspot account as no longer needed.....but the automated call send a code/message to it but its NOT a phone its just a box so no way of reading or finding the code, how do i talk to an 02 human??

Resolved! Data Charges

Twice clicked on O2's "virtual assistant" and its brought me here twice.Guess this is where I type with O2's "virtual assistant" then?!?I'm on a "month to month" contract by direct debit.Do I get charged if I go over the data limit or does data just ...

O2

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