Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Bolt on

How do I disable a bolt on? I'm being charged monthly for it!

Nicola11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! apple watch

can i connect my appple watch to my existing data plan for my phone or doi have to pay an additional charge? im getting conflicting info....

Apple watch

I've just got my apple watch and realised its connected to a different number can this be changed

Tammy4 by Level 1: Joiner
  • 4 replies
  • 0 kudos

visual voicemail

my visual voicemail has disappeared - just have a white screen saying call voicemail. I changed my plan a few days ago and wonder if this is linked? I have tried all the usual fixes - turning airplane mode on and off, etc, but no joy

Amanda51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Appaling Service - excessive/unlawful charging and refunds

Would welcome any thoughts on my complaint from those in the know. I've sent this to the complaints review dept and the chief exec, Ronan Dunne.____I write to complain about the appalling service I have received from your team from September to Decem...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Brexit

Hi my questions is now the UK is out from EU before when we travel to Europe we can use a mobile too call and send messages and use free Internet access from our data?Now because UK is out of European Union what wil happen with our calls example if y...


Hi I have a contract sim but my device is broken can I get a device off you

Resolved! Renewing Contract

I am currently on a 12 month 100gb for £20 and my contract ends in April. I have received a text from 02 with a link to various options and have decided on a similar deal which is 150gb for £20.If I proceed with the renewal will this go through in Ap...

Matt77 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! New phone and sim pay monthly

I have new phone 5g with new sim. I've ported everything across but how do I get phone on the network 02?

Sarah46 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Access to gift extras with a new contract.

I have just entered into a new contract and I am informed that I now can select a gift extra. But, try as I might, I cannot access ANY gift extra other than Disney+ which I definitely do not want. When I access my account via the app or via the websi...

JG_12 by Level 1: Joiner
  • 3 replies
  • 0 kudos