Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

I have had my new bill today and it has quadrupled I have sent a text for someone to sort out but it has been over four hours poor poor service.

Resolved! Bank details

Good morning, I've lost my bank card and can't pay a bill. Could you send me your bank details and information so I can pay you on my online banking app please? Kind regards Kim

Resolved! O2 Switch up & claiming Offers

Hello, hope you’re all well. I’ve got o2 switch up on my contract & would like to know when you switch up in store whether you’re still eligible to receive offers such as the pre-paid Mastercard offer? Or the free Google watch with the fold & flip? m...

Resolved! Firmware update does not work on mobile data

I got a SIM only deal that has 20GB of data, I barely use it. However, the other day whilst I was around town I got a notification of a firmware update for my phone, an android S22 Ultra SIM free with no association to any network. I tried to downloa...

Resolved! MMS charges

For the second time now I have been charged for a Multimedia message which I can’t identify. Is there a way of finding the number it was sent to.

Resolved! New phone

Hi I need to speak to customer service

Resolved! We've received your order. You're all set

I already have a few phones with 02 - Wanted to get another contract and placed an order, this time I received a message saying it's under review and can take up to 48 hours to confirm whether it's gone through or not. Upfront payment has been taken,...

Resolved! Totaly ripped off

I carnt belive after months of sorting this my Apple Watch isn’t on and it should be i now recived dept collections by post and i waiting for watch to be connected and return to payment plan and now all this i pregnant and over 6 months of promices a...

Resolved! Number swap

Hi, I got a sim only contract (used PAC code to keep the number I’ve had for YEARS) but the signal with o2 has been really bad. I have set up a new contract with another network and wondering if I can use PAC code to keep number on new network (but n...

Resolved! billing

I am being charged £66 for 2 foreign calls I did not make. How do you contact a human?

O2

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