Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim swap

I’ve been trying to get my number changed over from my old contact for almost a week now. On Saturday I called o2 cancelled my old contract and ordered a new one, new sim arrived Monday. Tried to follow the swap instructions on the sim by texting 202...

Resolved! Name change

Hi,Does anyone know how long it takes for name change on o2 account? I emailed a photo of the relevant forms last Wednesday.

Return my Device

I tried to upgrade my phone but it didn’t arrive so I need to return it.

Resolved! Cancel contract and get PAC code

hello, I want to cancel my contract and get a pac code. Been on hold for nearly an hour so hopefully I can do it without waiting any longer!

Resolved! Lost phone

I've lost my phone. Need to block and replace my sim

New sim and number but showing old number and contract

Hi there, I recent got sent a new sim with a new number for my phone. I was sent the new sim as part of a package deal with a new TV box, Netflix and Disney subscription. The old sim and new sim are both pay monthly, however, I didn’t want to do a si...

Having to claim my early exit fee from Virgin

I have an 18 month contract with o2 through a Virgin broadband bundle. I have never been happy with it as I have always had poor signal. Recently Virgin changed their terms and stated I can leave Virgin & o2 early with no fees. I have taken them up o...

Itemised bill for the moth of September

Hi, I need an itemised bill from September so i can send to my insurance company so i can claim my mobile that got stolen on the 13th of September.

Overcharged tariff

I commenced a new phone number (REMOVED) in August. The contract states a monthly tariff of £7.99 including VAT. The first bill has come through charging me Tariff £11.82 + VAT £2.36 = 14.18 less credit balance £1.15 = net £13.03. This is clearly an ...

Roaming in Europe

Whilst recently in Italy I was only able to use my phone with Wi-Fi - registered as 5g but kept saying unable to use data even though set up to use it in settings. Thoughts?

O2

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