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Level 1: Joiner
Posts: 2
Registered: ‎15-06-2016
Accepted Solution

Where is the Credit?

Hi All,

Who received the credit for Jan bill?

O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.

Where is it?
Posts: 115,899
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Registered: ‎04-04-2012

Re: Where is the Credit?

[ Edited ]

@Vlad it showed up as a adjustment in MyO2 under the billing detail.

outage.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 2
Registered: ‎15-06-2016

Re: Where is the Credit?

I don’t have any adjustment and I paid £27 as usual. How could I call the O2 representative to my topic as their online help is really useless.
Posts: 115,899
Topics: 571
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Registered: ‎04-04-2012

Re: Where is the Credit?

[ Edited ]

@Vlad 

Have you checked December's bill, as that's whwn I had mine?
All ways to contact here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Where is the Credit?

Mine came in my December bill so it seems to be different for some people buts only around a quid
Level 70: Enigma
Posts: 16,954
Registered: ‎31-03-2010

Re: Where is the Credit?

I'd think twice before booking your holiday to Cancun on what you'll get from your O2 credit, @VladSmiley Wink

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Posts: 84,100
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Registered: ‎04-01-2009

Re: Where is the Credit?

You have almost certainly had it already, so insignificant as not to be noticed.

Posts: 99,356
Topics: 765
Registered: ‎14-01-2013

Re: Where is the Credit?

Like many others I had mine in December. It was £1.07p or something like that...

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Registered: ‎22-08-2016

Re: Where is the Credit?

[ Edited ]

Well I had mine  in January £3 and change as I have 2 accounts with O2.

 

Check your December and January bills again @Vlad it's bound to be on one or the other. It's a small amount easily overlooked. I only noticed mine because it was a credit I couldn't account for and then I twigged it was for the outage. I'd actually forgotten all about it tbh.

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Level 12: Nimble
Posts: 339
Registered: ‎15-12-2014

Re: Where is the Credit?


@Vlad wrote:
Hi All,

Who received the credit for Jan bill?

O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.

Where is it?

Had my whole £1 in December. I went out and bought a packet of crisps with it!