Where is the Credit?

[Vlad]

Hi All,

Who received the credit for Jan bill?

O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.

Where is it?

[MI5]

@Vlad it showed up as a adjustment in MyO2 under the billing detail.

[Vlad]

I don’t have any adjustment and I paid £27 as usual. How could I call the O2 representative to my topic as their online help is really useless.

[MI5 · Accepted solution]

@Vlad 

Have you checked December's bill, as that's whwn I had mine?
All ways to contact here http://www.o2.co.uk/contactus

[Anonymous]

Mine came in my December bill so it seems to be different for some people buts only around a quid

[Bambino]

I'd think twice before booking your holiday to Cancun on what you'll get from your O2 credit, @Vlad

[jonsie]

You have almost certainly had it already, so insignificant as not to be noticed.

[Cleoriff]

Like many others I had mine in December. It was £1.07p or something like that...

[Glory1]

Well I had mine  in January £3 and change as I have 2 accounts with O2.

Check your December and January bills again @Vlad it's bound to be on one or the other. It's a small amount easily overlooked. I only noticed mine because it was a credit I couldn't account for and then I twigged it was for the outage. I'd actually forgotten all about it tbh.

[jezza1234]

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@Vlad wrote:
Hi All,

Who received the credit for Jan bill?

O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.

Where is it?

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Had my whole £1 in December. I went out and bought a packet of crisps with it!