Solved: Website error

Anonymous · ‎24-07-2017

When trying to print/download my bill on your website I get the following error screen:

I have already had an online chat with an O2 employee who was unable to resolve the situation. I have tried logging in on several machines and using several different browsers. All generate the error so I know it's not my end. The chat line person said they would get the issue sorted and I would be contacted when it was sorted but that was days ago. I'd really like this to be working again!

Thank you.

Martin-O2 · ‎26-07-2017

Hi guys,

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

View solution in original post

Cleoriff · ‎24-07-2017

Hi @Anonymous This error has been reported many times and O2 are currently looking to sort it out.

Any news @Martin-O2?

Veritas Numquam Perit

MI5 · ‎24-07-2017

Issue has been going on for weeks and O2 appear unable or unwilling to fix it.. Many threads if you have a search around on here too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-07-2017

There have been many issues over the past few weeks with myo2. Hopefully these are being rectified

jonsie · ‎24-07-2017

The systems are really creaking at the moment and this is starting to affect more and more customers.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎24-07-2017

One long running thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/DASH-ERR04-The-account-number-in-the-target-add...

Veritas Numquam Perit

Martin-O2 · ‎26-07-2017

Hi guys,

Due to the number of threads popping up around this issue I'm locking this one and asking that you discuss it over in this thread, which will be the main thread for updates on this issue. I didn't want to merge as it would be confusing due to the number of different conversations.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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