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DASH_ERR04: Cant download old bills

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Anonymous
Not applicable

on ‎10-07-2017 10:55 - last edited on ‎18-08-2017 10:22 by

on ‎10-07-2017 10:55 - last edited on ‎18-08-2017 10:22 by

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

 

Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

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gmarkj
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on ‎21-07-2017 09:59

on ‎21-07-2017 09:59

While I would like to agree with you @MI5, you can see the headlines on the bill still within the app and on the website.
It is just the details that are not available...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎21-07-2017 10:01

on ‎21-07-2017 10:01

@gmarkj wrote:
While I would like to agree with you @MI5, you can see the headlines on the bill still within the app and on the website.
It is just the details that are not available...

Ah, I see....

The issue isn't effecting me so I wasn't aware that the overall cost was displayed, but this still doesn't give the customer justification for any increased costs?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎21-07-2017 10:03

on ‎21-07-2017 10:03

@MI5 wrote:
@gmarkj wrote:
While I would like to agree with you @MI5, you can see the headlines on the bill still within the app and on the website.
It is just the details that are not available...

Ah, I see....

The issue isn't effecting me so I wasn't aware that the overall cost was displayed, but this still doesn't give the customer justification for any increased costs?

And it's usually the details that 'may' require querying? Still totally unsatisfactory anyway

Veritas Numquam Perit

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MI5
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on ‎21-07-2017 10:05

on ‎21-07-2017 10:05

Certainly for me, if I was charged £20 extra, I would want to know "why" ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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on ‎21-07-2017 10:06

on ‎21-07-2017 10:06

@gmarkj

Just to prove working

bill 2.JPG

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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gmarkj
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on ‎21-07-2017 10:13

on ‎21-07-2017 10:13

So these are the screen that show the main page, the summary by type and finally the error.

This is the same on Chrome and IE on work laptop and phone (using Chrome).

 

bill main.JPG

 

bill sub 1.JPG

 

bill error.JPG

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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adamtemp64
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on ‎21-07-2017 10:25

on ‎21-07-2017 10:25

@gmarkj from your first image i click the top link and skip the second page

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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gmarkj
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on ‎21-07-2017 10:33

on ‎21-07-2017 10:33

Doesn't matter which way I try they both fail...

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pgn
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on ‎23-07-2017 21:16

on ‎23-07-2017 21:16

Lucky that you get to the sandcastles screen... 

My mileage hits this stop:

Screenshot_20170722-160947.png

Links to O2 Social Media Team here
NoAccountAccess

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gmarkj
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on ‎24-07-2017 12:15

on ‎24-07-2017 12:15

Any news on this @Martin-O2?
At a quick count there are 6 threads about this issue now...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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