Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! unknwn number connected to my account

Hi, when I forgot my passwrod there was a new number connect to my account that i dont recognise\: xxxxxxxxxx please can you look inyo this urgently [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Do not answer or ring back block straight away!

‭+223 63 15 06 42‬ This is coming from Mali do not answer or ring back it costs you a lot of money!

Resolved! Spam Calls

HI, I get regular calls from various numbers ( some from Cameroon??). When I dont pick up I get an imediate txt saying " you missed a call from me. This is a free Call Alert from O2. To disable dial 901......."Is this Spam or not. If not what is a ca...

Resolved! Discounted tariff

I initially signed up to a pay monthly tariff giving me 10GB of data for £17.00 for 12 months increasing to £30.00 thereafter. Howver I gave been charged £30.00 and not received the advertised discount

Resolved! Credit to my bank account 2 years after leaving o2

Hi. I left o2 2 years ago and I’ve just received a credit of 112.43 to my bank from Telefónica. I have no idea why. I’m out of the country long term so can’t contact o2. Anybody any ideas?

Resolved! Upgrading my contract while bankrupt

Looking at upgrading my handset, but I’m in the 1 year bankruptcy. Would they do a credit check again? Or as it’s an upgrade would they go on payment history with them?

Resolved! Cooling Off Period

Went into a shop on Fridayto originally look at Samsung S7. Ended up stupidly getting a J5 as I was told they were similar handsets. Realised this isn't the case so want to cancel the order. Can I cancel the whole new Refresh contract and go back to ...

Resolved! Roaming text itemisation

Hi all, I'm downloading the itemisation from my first bill using the "what I've used" tool but for the category "Roaming text messages EU" it does not show the number the message was sent to. All messages just show "SMS Message Centre" as the destina...

Resolved! Price increase of 4%RPI

Dear Sir,I have just been informed you wish to increase my tariff by RPI of 4%.Would you please clarify what time period you are using to determine the RPI for these price increases?4% is not reflective of the Department of National Statistics which ...

Ordered, no confirmation ?

Hi all, bought a new contract for a 5t earlier this afternoon, just got home from work and in the 8 hours since then I've only had 4 emails regarding all the credit checks and agreements but nothing about a confirmation or a successful order. When lo...

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