Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Worst Customer Service

Tried to cancel my O2 mobile contract on numerous days to be told the standard lie that the systems were down. It seems O2 try to avoid conversations regarding ending contracts and try any underhanded method possible. Funnily enough when I tried anot...

Resolved! Switch from bundle to simple pay go. Keep credit?

When you switch from a Big Bundles pay go to classic pay as you go, do you lose the unused credit?I'm on a new phone and never wanted a Big Bundle in the 1st place. Do you at least get to use up the 1 months credit and data, or will it all go at the ...

Charged for canceling contract after 3 hrs !!!! and no 89.99 refund !!

Hi all where do i go from here !!Ordered phone and monthly sim plan on 13th march 2017 paid 89.99 upfront.Due to unforeseen circumstances had to cancel contract (by landline phone) 3 hrs later.14th March refused delivery of phone and signed electroni...

Resolved! Credit file - O2 error stopping our mortgage

I was a o2 customer and I had several phone contracts with o2 in the last 10 years. I am currently having a very serious issue with my mortgage application due to the contract I had taken with o2 in Sept 2007. I had this contract for nearly 6 years a...

Resolved! Cancelling my account is impossible

This is insanity. I've been on hold, on the phone and in the live chat queue, for almost 30 minutes already this morning. I am moving abroad and am within my right to pay off my device and end my contract with 02 and they are making it intentionally ...

Resolved! how do i delete mobile no

the above mobile No is not in use anymore

Resolved! Pictures received not displaying

I have a Galaxy J3 but although in "Messages" it shows pictures as downloading I never seem to be able to see the picture at the end of the download. Any suggestions please to an absolute novice with tech matters

Resolved! Pay monthly contract expires

Hi, My contract is due to expire next month. The issue is I am travelling and unable to contact o2 due to the time difference. I want to stop payments when it expires and then discuss options when i return to the UK in a few months. Do i have to cont...

Resolved! Getting a new plan after my contract ends

So my contract is up soon and I'm hoping to get the new Galaxy S8, however, the deals when upgrading through o2 (or any 3rd party seller) aren't great. Looking around, I've seen that new plans seem to be a better deal, so if I get a new plan through ...

Resolved! PAC number

Hi, I am switching to 3 and want to keep my number. I need a PAC code how do i get this?

O2

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