on 19-11-2016 14:43
Ordered a oneplus 3T - 64 GB 18/11/2016 evening with o2 on a contract (CREDIT CHECK DONE and CLEARED)
19-11-2016 14:50 - edited 19-11-2016 14:56
19-11-2016 14:50 - edited 19-11-2016 14:56
on 19-11-2016 14:55
on 19-11-2016 14:55
Frustrating and stressful but ordering online or over the phone is a lottery these days. Hope you get fixed up elsewhere but don't be surprised if you get two phones delivered because the O2 system is truly awful.
on 19-11-2016 14:59
on 19-11-2016 14:59
I did not let them go through the 3rd credit check for the same reason.
2nd time around when they did the credit check it went through and I got a confirmation of credit agreement.
Post this I had to go online and complete the order and arrange for delivery method which was a formality. This is where the link broke down.
So when I called up they wanted to generate a new link for me to complete the order rather than helpe me complete the order. For this they wanted ANOTHER credit check.
My only reply was: I JUST went through with it 30 mins ago, cleared it, got the legal credit documents from Telefonica offering the 456 pounds for the device; why do I have to go through that again. This would have meant I would have received the same documents AGAIN from Telefpnica and a NEW LINK to complete a NEW order; absolute rubbish.
Not willing to let them do an unnecessary credit check in a span of 30 mins just because they cant sort a broken link out.
on 19-11-2016 15:01
on 19-11-2016 15:01
The problem is I wont get a phone at all.
First order was successfully cancelled.
Second one was incomplete because the link generated for me to complete the order AFTER CLEARING the credit check did not work. So rather than fixing the link the SOLUTION ON OFFER WAS; go through the entire credit check and link generation for order completion AGAIN.
Utter rubbish.
on 19-11-2016 15:05
on 19-11-2016 15:05
I couldn't agree more. Farcical that a system either won't allow or there is no one with enough know how to generate the link again or simply put the order through.
on 19-11-2016 15:13
on 19-11-2016 15:13
on 19-11-2016 15:35
on 19-11-2016 15:35
Will just go and buy it simfree, should have in the first place.
on 19-11-2016 15:45
on 19-11-2016 15:45
on 19-11-2016 16:13
on 19-11-2016 16:13