Can't top up online on any browser.

[Delta99]

I used to be able to top up online easily until this last one, and now when I click on my main mob # this is where it takes me.  I thought maybe it was just my main mobile so tried another one but get the same outcome 😞 .  I also thought perhaps it was Firefox as I've had issues with it in the past regarding it blocking payment pages, but again, I tried it in Edge and still no joy!!  O2 tell me there's no issues their end so I'm sort of stumped to figure out what's changed.   They suggested I switch to Chrome but given my 2 browsers are pretty common & popular I can't see what difference switching to yet another one will really do.  And yes, I've done all the usual suggested fixes - caches, cookies, even a new FF Profile, & cleaned out temp files everywhere I could find.

Anyone else ever had this issue & got it solved? 

[MI5 · Accepted solution]

@Delta99 

After clearing your cookies you need to accept all cookies when offered.

[Delta99]

Amazing how it just takes someone to suggest the obvious to make the difference - every time I'd logged in, I'd said NO to all the Cookies as I do with so many sites but O2 (unlike most other sites) doesn't make it's functional ones mandatory so once I agreed to those - yayyy!!!  Thank you SO much for your patience to deal with what you probably felt was the daftest question!!

[MI5]

Have you tried the app for now @Delta99 

My O2 App | Available on iOS, Android and Windows | O2

Other top up methods if stuck here Guide How to Top Up (PAYG) 

[Delta99]

My phone's not so great so I've no room for new apps just now but will see if I can delete something so as to get it on.  Thanks again! 😊

[MI5]

You're welcome @Delta99