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Level 1: Joiner
Posts: 37
Registered: ‎11-07-2012
Accepted Solution

Confused !!!

My 24 month contract is now up, its says device plan is now settled, but doesnt say that on aitime section,what happens once a contract expires, does the phone change to pay n go, or do I still just keep paying the same amount every month, and get the same package, but not tied into a contract,

Is it possible to now change the number to a pay n go number ,


Level 6: Acolyte
Posts: 97
Registered: ‎14-10-2014

Re: Confused !!!

You need to contact customer service on 202 and they would downgrade you to pay & go.

Posts: 70,567
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Confused !!!

Your contract simply becomes a 30 day rolling contract which you can end anytime by giving 30 days notice.

If you want to change to P&G keeping the same number then call 202 and they will send you a new sim card and a final bill for your contract. It's advisable not to use live chat for this.


Posts: 73,540
Topics: 688
Registered: ‎14-01-2013

Re: Confused !!!

[ Edited ]
Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Confused !!!

Basically, if you do nothing, you will continue to pay the airtime only and keep all the same allowances but will be free to cancel at any time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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