WHERE IS THE COMMON SENSE?

[pchandar2]

Hello,

Ordered a oneplus 3T - 64 GB 18/11/2016 evening with o2 on a contract (CREDIT CHECK DONE and CLEARED)

Realised I want a oneplus 3T - 128GB instead

Called up on 19/11/2016 to the o2 sales dept and very helpfully the employee helped me to initiate the order for 128GB option and emailed the link online to complete the order (CREDIT CHECK DONE and CLEARED AGAIN)  and directed me to o2 customer services to cancel the 64 GB phone order (1st order). I also received the Pre Order Credit Agreement for 456 GBP by O2 Telefonica confirm I have been offered the credit for the value of the phone.

Customer services employee efficiently helped cancel the previous order on 19/11/16.

Link for the new order did not work and the order for 128 GB phone did not complete online. Page read sorry, something went wrong and asked me to contact the sales dept to COMPLETE the order.

Called up again in a span of 30 mins to the o2 sales dept. and asked for help.

The solution on offer: Go through the whole 40-45 min process of creating a new order and ANOTHER CREDIT CHECK again to place a new order so a new link that may or may not work can be generated again!

1) I am at work and not wasting my time on this again

2) I JUST went through your credit check about 30 mins ago for this order legal docs for which I offered to send you

3) I do have a decent credit history to clear it ONCE AGAIN

4) No I am not going to go through this as I do not have the time or even the patience anymore as the process seems to defy common sense at all levels if you can sort a link out. Not willing to have my credit history affected because of incompetence on your part and incapability of your process.

5) I hope this attitude from O2 is not because it has monopoly on oneplus products; if you, it is disguisting.

6) Thanks for losing out on a potential customer and I am going ahead and cancel my current pay as you go sim with you as well, just because you guys have MADe my day

PS: I would rather buy this phone out right than deal with THIS!

[Bambino]

Too many credit checks in too a short period of time would be my guess as to why the order got messed up. The same thing would most likely happen whichever company you went through.

[jonsie]

Frustrating and stressful but ordering online or over the phone is a lottery these days. Hope you get fixed up elsewhere but don't be surprised if you get two phones delivered because the O2 system is truly awful.

[pchandar2]

I did not let them go through the 3rd credit check for the same reason.

2nd time around when they did the credit check it went through and I got a confirmation of credit agreement.

Post this I had to go online and complete the order and arrange for delivery method which was a formality. This is where the link broke down.

So when I called up they wanted to generate a new link for me to complete the order rather than helpe me complete the order. For this they wanted ANOTHER credit check.

My only reply was: I JUST went through with it 30 mins ago, cleared it, got the legal credit documents from Telefonica offering the 456 pounds for the device; why do I have to go through that again. This would have meant I would have received the same documents AGAIN from Telefpnica and a NEW LINK to complete a NEW order; absolute rubbish. 

Not willing to let them do an unnecessary credit check in a span of 30 mins just because they cant sort a broken link out.

[pchandar2]

The problem is I wont get a phone at all.

First order was successfully cancelled.

Second one was incomplete because the link generated for me to complete the order AFTER CLEARING the credit check did not work. So rather than fixing the link the SOLUTION ON OFFER WAS; go through the entire credit check and link generation for order completion AGAIN.

Utter rubbish.

[jonsie]

I couldn't agree more. Farcical that a system either won't allow or there is no one with enough know how to generate the link again or simply put the order through.

[MI5]

Might be easier to just go buy from an o2 shop.

[pchandar2]

Will just go and buy it simfree, should have in the first place.

[MI5]

Good plan - most people give up on the website.

[Bambino]

The phone is available from November 28th on the OnePlus site.