Hello,
Ordered a oneplus 3T - 64 GB 18/11/2016 evening with o2 on a contract (CREDIT CHECK DONE and CLEARED)
Realised I want a oneplus 3T - 128GB instead
Called up on 19/11/2016 to the o2 sales dept and very helpfully the employee helped me to initiate the order for 128GB option and emailed the link online to complete the order (CREDIT CHECK DONE and CLEARED AGAIN) and directed me to o2 customer services to cancel the 64 GB phone order (1st order). I also received the Pre Order Credit Agreement for 456 GBP by O2 Telefonica confirm I have been offered the credit for the value of the phone.
Customer services employee efficiently helped cancel the previous order on 19/11/16.
Link for the new order did not work and the order for 128 GB phone did not complete online. Page read sorry, something went wrong and asked me to contact the sales dept to COMPLETE the order.
Called up again in a span of 30 mins to the o2 sales dept. and asked for help.
The solution on offer: Go through the whole 40-45 min process of creating a new order and ANOTHER CREDIT CHECK again to place a new order so a new link that may or may not work can be generated again!
1) I am at work and not wasting my time on this again
2) I JUST went through your credit check about 30 mins ago for this order legal docs for which I offered to send you
3) I do have a decent credit history to clear it ONCE AGAIN
4) No I am not going to go through this as I do not have the time or even the patience anymore as the process seems to defy common sense at all levels if you can sort a link out. Not willing to have my credit history affected because of incompetence on your part and incapability of your process.
5) I hope this attitude from O2 is not because it has monopoly on oneplus products; if you, it is disguisting.
6) Thanks for losing out on a potential customer and I am going ahead and cancel my current pay as you go sim with you as well, just because you guys have MADe my day
PS: I would rather buy this phone out right than deal with THIS!
