Volt package

[Joelyben]

Hello, can anyone tell me why my Volt package hasn’t activated? I have virgin media and an existing 02 account, it’s gone way beyond 14 days. Thanks

[Cleoriff · Accepted solution]

Hi @Joelyben 

The main thread with many FAQ's is here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this