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Volt package

Joelyben
Level 1: Joiner
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Hello, can anyone tell me why my Volt package hasn’t activated? I have virgin media and an existing 02 account, it’s gone way beyond 14 days. Thanks

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Cleoriff
Level 94: Supreme
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Hi @Joelyben 

The main thread with many FAQ's is here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107869 Posts
  • 794 Topics
  • 5779 Solutions
Registered:

Hi @Joelyben 

The main thread with many FAQ's is here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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