on 27-10-2025 21:33
on 27-10-2025 21:40
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Guide: How to find help & contact O2
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
on 28-10-2025 22:32
on 28-10-2025 22:32
And for the O2 side of Volt: Bigger benefits - Volt may help - 14 days need to have elapsed before raising the issue, @Angels71.