Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refund?

The phone signal disappears at around 9am each morning for the past week or so.Can I get a refund? Should I just change network?The chatbot is no help, it wants to 'talk' on my phone which has no signal.I can't phone a helpline as I have no signal.

Resolved! Roaming charges query

Hi, I have a zero spend cap on my account, I have gone to Turkey and connected to the WiFi but the WiFi has dropped and it's connected me to 4g. I hadn't realised this till today, checked my bill and I have charges on there. How has this happened as ...

Resolved! Sim disconnected

I just changed contract on o2 but mistakenly went with esim option instead of keeping my plastic sim. Anyhow. My plastic sim has been disconnected for 3 day's now and esim isn't compatible with my phone. I've been on live chat with o2 but they don't ...

E sim.

Just ordered a new tablet to give to my son for Uni but it looks like they're giving me an E-sim. He will be using his own sim so how do I go about getting a physical one. Thanks in anticipation.

Resolved! Porting a company mobile number to a new personal phone yet to be purchased

I need to purchase a new personal phone and package and retain my ex company mobile number but am struggling to see how to do that via on line or app

VAT bill

I have requested VAT bills from the time when 02 stopped including it in the invoice. I have made several phone calls and have been informed that these bills will be available on my account however they are not. Anyone else had same problem?

Resolved! Using phone in Morocco

Any tips on how to keep costs down?

Resolved! Unlinking hell!

Hi, I've spoken to two different o2 agents about my tariff and both said different things. My tariff has now reached 24 months, so I believe it's now unlinked from my device plan. I asked about migrating this number to another number on my account, I...

Resolved! If I was to upgrade my phone this week, would I start a new Airtime/device plan or keep existing one

Above. I'm after a Pixel 9 if possible. I have Instagram to ask CS but I don't think they work on a Sunday?

Resolved! New 02 account, unable to sim swap previous o2 number

I got a great deal via affordable mobiles for a new phone on an o2 contract. I’d like to keep my current out of contract o2 number. However o2 are not allowing a sim swap! Something to do with using a third party and opening a new contract. What are ...

O2

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