Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

o2 fraud have lock my account

I have been lock out by o2 fraud team as I noticed a fraud order for an iPhone 15 pro Max I phone up o2 and got this from being sent out which was then cancelled. The o2 fraud team accidentally lock me out of my Phone I need this number as I have Can...

My delivery

Hi I wanted to know where my delivery is

Resolved! How to change bank details

I need to change my paying bank details, and iv followed instructions but still can't seem to find the correct way.

Direct Debit

The bill is paid monthly by direct debit and after checking that everything has been paid and there is no outstanding balance, I am still getting emails saying there is something wrong with it. Please could you check and confirm everything is fine. T...

Resolved! My bill has increased

Hi there- I have had the same contract since 2021 and my bill has now increased without warning.I would like for this to be amended or I will cancel my contract and go elsewhere.

April Price Rise

My new bill covers the period up to 01/04 but is based on April Price Rise, how can they charge increase retrospectively?

New Pay as you go contract

I have two pay monthly contracts with you, with two separate numbers. I want a 3rd contract with a separate phone number and tried to apply on line for this yesterday. But my mistake I pressed on an additional 2 contacts and I only want one of them. ...

Resolved! Renaming numbers on my account

I have 2 numbers on my account, for some reason the 2nd number has my wife's first name but both numbers are in my name so how do I rename the other number with my name

Resolved! Sim activation

How do I check if my sim is activated?

Resolved! Will putting a bar on charge-to-mobile stop things getting charged?

My bill has been ridiculously high each month. Under “Things you’ve bought” almost tripling my monthly bill. However, I am unable to see exactly what I have bought and cancel it there and then. I have an iPhone now and have been told by CS that I had...

O2

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