Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Tariff

I am thinking of changing my MONTHLY tariff to get extra data (ie. GB). I see there are obviously extra options to do this and pay for. But is one locked in to this upgrade for 12 months, or can I change back down say after a few months? Thanks

SR57 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract

I would like to change my contract or stop it completely 

Amy44 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Broken device

Hello i recive broken Phone today from DHL it does turn on once and never again

Resolved! Trying to start a monthly plan

I’m a new customer, I have an account with O2 so I logged in to try an purchase a monthly plan, every time i try to add the plan I have selected to my basket it takes me to the “looking for an upgrade” page but I’m not looking for an upgrade as I don...

Amelia6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Activate

Need my SIM card activated 

Arongoff by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help

I have upgraded to iPhone 12 and I still have no signal or 4g

Donna13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

My charges for my bill are so high! I haven’t bought anything to have these charges. My 10 year I have a feeling has done this behind my back as he has done this previously with xbox

Resolved! Upgrade

Hi, I recently went to upgrade my phone bu then decided not to keep it and contacteed o2 to arrange a return and cancel my new plan. I have returned the phone and o2 have acknowledged that they have recieved it. I didn't recieve a refund, I had an on...

Resolved! Not able to get PAC - Please help me

Can somebody from O2 please get in touch to see if they can help me? I recently (1st June) bought an o2 SIM and moved my daughters number to O2 - she then realised she did not have any reception where she did her daily trips (college, etc) so we need...

Scope by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Calls going to voicemail

I was waiting for important call this morning , but was going straight to my voicemail and I tried with other pone to try , and it was going through voicemail GIF Gaf ?? And the calls aren’t blocked.anyone knows how to reset the o2 network? So maybe ...

Marcos13 by Level 1: Joiner
  • 1 replies
  • 0 kudos