Solved: Can’t pay bill

corona_sucks · ‎29-11-2021

Am I the only one that can’t pay my airtime bill? On my o2 app it says we can’t display your latest airtime bill please try again later and says the same thing on the website. I can’t call 202 because I haven’t paid and can’t start a conversation because all agents are busy.

MI5 · ‎29-11-2021

@corona_sucks

There is a known issue with payments which O2 are working on and hope to have fixed overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-11-2021

@corona_sucks

There is a known issue with payments which O2 are working on and hope to have fixed overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

corona_sucks · ‎29-11-2021

Oh perfect thank you!

MI5 · ‎29-11-2021

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Moggy1 · ‎30-11-2021

Glad I'm not the only one, paid device plan fine just not airtime

RosieJayne1 · ‎30-11-2021

Have you had any luck yet? I'm still trying...

Cleoriff · ‎30-11-2021

@RosieJayne1 wrote:
Have you had any luck yet? I'm still trying...

It's still being worked on @RosieJayne1 🙄

Veritas Numquam Perit

JayMay · ‎30-11-2021

I'm having the same problem, It's been like it for over 24 hours now. I was able to pay my device plans with no issues, it's just the airtime section that doesn't work.

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