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Level 1: Joiner
Posts: 1
Registered: ‎10-12-2019
Accepted Solution

Urgently need help an guidance

Hi just wondering is there anyway to delete a number from the bill? Or to no show numbers at all?
Posts: 114,246
Topics: 569
Solutions: 15,411
Registered: ‎04-04-2012

Re: Urgently need help an guidance

@Urgent 

Unfortunately not.

Any calls that would normally incur a charge will show. 

Only free 080 numbers are not. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 14
Registered: ‎23-05-2016

Re: Urgently need help an guidance

Assuming that there is a number on the bill that you do not want someone to see, there is a setting in the My O2 app which displays calls using the name in your contacts, and not the number dialled.

 

So if you were to store this number in your contacts as "john smith" for example, then that is how the the call would appear in My O2.  If you choose the name of someone that you normally call, then this would look quite normal.

 

Note - the above does not affect how calls are displayed on paper or PDF bills, nor on the online bills outside of the My O2 app, where the dialled number will be displayed.

 

Hope this helps!