Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upfront payment

I was buying an Apple Watch series 5 and the cost is £21 a month with £20 upfront. I payed the monthly cost no problem but when I have been sent a link to pay the upfront cost, I have to use the same card to pay and it rejects the payment. It says, “...

Resolved! qatar on pay monthly charges

Does anyone know the best way of using my phone on pay monthly in qatar for 10 days? as i may not be on wifi all the time

Resolved! Can I change my payment date?

Can I change my payment date? [Edited to clarify topic title]

Resolved! Claim free buds

How do I claim my free buds now that I have upgraded to the S20 Ultra please.

contract swap

I now have two phones and two contracts one contract is up so bought a new phone with new contract both on o2. so how do I cancel the old contract and bring the number over to my new one. any help would be gratefully received.

India

Hello all,i am going on holiday to India. Does O2 have coverage? I’m due to travel out to Goa, India and understand I can’t use my inclusive minutes or data.whats the best way to stay connected...?thanks.

Sim card not provisioned for voice

I got a new sim on Monday as I lost my other sim. The lady in store said it would be active in 1-24 hours, everything sounds fine till next day after 24 hours sim is still not working. I called customer service on Tuesday and they said they have unlo...

I cant make outgoing calls until the bar has been lifted? Why is this? My bill has been paid

I've tried to make an outgoing call but it is saying the call is barred. I'm not sure why this is when I can ring other people?

Resolved! Lost my phone

Lost MY PHONE HELP ME

Resolved! Can you you upgrade over phone then pick up in store ?

Tomorrow is my upgrade date I was told I'll get the best deals over the phone then. Of I choose an upgrade could I pick up in store tomorrow or the day after ? I live in shared housing so would be easier.

O2

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