Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit check error

Hello guys I've try to buy samsung Galaxy s10 but saying can't continue with this card but the money from my card came out 3 times . Do I have to contact o2 ? I've cancel the order because is saying fail . But they took from my bank 30 pounds 3 times...

New To 02 and Sim Card is still not activated after 24hrs

I received my new sim card yesterday morning which i purchased from mobiles.co.uk put in my phone and just shows no service, been in touch with 02 and they said i needed to contact mobiles.co.uk to get the sim activated, did that this morning and gue...

Order still not dispatched after 11 days

So I placed an order for an additional line on the 21st of November for next day delivery. It’s now December the 2nd and nothing. I have spoken to about 20 different people who always just say “once the order is dispatched you’ll receive an email”.Th...

Resolved! Payment keeps being declined

Hello I don’t really know what else I can do, my bank card keeps getting rejected when I go to pay my bill manually I’ve rang my bank and they are insistent it’s an error on their end I am certain I have put the card details in right I have authorise...

Cancelled rolling contract but not cancelled !

Ordered iPhone XR 64GB on 21st November, phone arrived on 22nd November. Phoned o2 CS to cancel rolling contract as I paid for the phone outright. I had a right to cancel within 14 days so I did . Waited over 45 mins to speak to someone . She was a v...

Resolved! Keep My Phone Number

How do I get a PAC code so I can keep my number, So I can join sky mobile and have the same number

Resolved! Contracts

Why are your contracts 3yrs and carphone wharehouse are only 2. And are cheaper.

Resolved! barring my handset

if my bill isnt paid for long enough can o2 block/bar my handset or only my number? is there any case they would block the handset

Switching to new O2 contract

Hi,I am currently on an O2 pay monthly deal that is out of the minimum contract time. I've found an O2 deal that is significantly cheaper but is only available as a new contract, not an upgrade. Will I be able to switch my number to the new deal just...

Resolved! I have two numbers on my account, One is a gift HELP

I have two numbers under my account, mine and my partners. I want to get him the Apple Watch for a gift but I don’t want him to get a text message notifying him of the order. I spoke to someone from o2 help and they advised me because I’m the main ac...

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