Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 277378 Views
  • 2 replies
  • 2 kudos

Resolved! Upgarde problem

Hi, Ive made an upgrade order and everything looked ok until i went to check out an error poped out at the end and ive sent email to my basket to my email, no email until now (15-20 min later) and i saw that even tough that my order is not showing an...

Shaycare by Level 1: Joiner
  • 1779 Views
  • 3 replies
  • 0 kudos

Resolved! Order not showing on my account

Placed an order for a new phone, received confirmation email for order, dispatch email hasnt been sent been two days, check for my order on 02 account order not found. Upfront payment taken out of my account. Still don't know why order still hasn't b...

Xtt by Level 1: Joiner
  • 2369 Views
  • 3 replies
  • 0 kudos

Resolved! Discount code

How do I enter my discount code?

Sbhatoe by Level 1: Joiner
  • 1070 Views
  • 2 replies
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Resolved! Unexpected charge on my monthly plan

Good morning. I do have a question in regards to my last bill. I don't know why i have been charged £20+ for services i didn't use. I would like to know where this comes from.The dates are: 06.11.2019 ; 07.11.2019 ; 08.11.2019 ; 08.11.2019 ; 08.11.20...

Viktor by Level 1: Joiner
  • 1670 Views
  • 4 replies
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Resolved! Wrong number swapped to new sim?

I got a new sim at o2 and wanted to keep my old number from three and they gave me a PAC code which I used. All was good but the number I was given was the wrong number. How do I proceed?

Anish by Level 1: Joiner
  • 4461 Views
  • 6 replies
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VPN APN (vpn.o2.co.uk)

I understand from some research that if you need a publically addressable IP, then you need to use the VPN APN (vpn.o2.co.uk) and this will only for to initialise a VPN session (and not access the internet). With that accepted, I understand that one ...

redstamp by Level 1: Joiner
  • 7715 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrading phone

Im upgrading phone... Do i put old sim in new phone..

Edward1 by Level 1: Joiner
  • 1201 Views
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Resolved! Non delivery

I ordered an iPad as an upgrade last Friday, lll going well would be delivered for click and collect on Monday. on Sunday evening I checked tracking and UK mail stated they had returned to sender, yet still said due for delivery on the Monday.got in ...

Resolved! Bluelight card

I purchased my phone in o2 shop, they said go to o2.open.com and enter a code upload work email to get discount on my airtime but really struggling to find this site

Shnoodle by Level 1: Joiner
  • 2790 Views
  • 3 replies
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Resolved! Text delivery

I have a very poor signal at home and , following O2’s decision to stop supporting the TU app, I bought a new phone, Samsung Galaxy S8, to take advantage of the WiFi calling.I have since found that I can make and receive phone calls but I have had di...

DavidS2885 by Level 1: Joiner
  • 11212 Views
  • 29 replies
  • 0 kudos