Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Debt Collection - Dispelling The Myths

We have seen numerous threads on here from members who say they didn't realise they owed o2 any monies after their contract ended.Some said they weren't aware.Some said they weren't contacted.Some had defaults on their Credit File.Some thought bailif...

Resolved! Monthly sim only ends next month

Quick update my month sim only 12month contract ends Sept 30 th what happens if I just carry on with it ie should I give them notice or see what happens

Resolved! Fraud-Someone upgraded my phone and customer support couldn't cancel it.

So at 22:09 I got a e-mail saying We've received your order for, Item(s) ordered: 3 20**Personal info** StandardDelivery 1 Apple iPhone Xs Max 256GB Space Grey O2 Refresh FLX 60GB Set 3 £35 2 Claim a free giftI notice 2 minutes later so i logged onto...

Resolved! Sim not working

I have received my pay monthly sim through the post but it isnt registered and it wont let me register it

Resolved! Service issues, being fobbed off by Customer Services

So as the title suggests I'm having service issues and not really getting anywhere with o2 customer services. I'll try to keep this summary as concise as possible:On a pay monthly device plan and o2 refresh. Been a customer for years now and no issue...

Resolved! Buying data

Please can you tell me if I buy more data and dont use it in a month, how long will it last?

Monthly payment

Every thing is off line.

Resolved! Upgrade - Will Tariff change when new phone released?

Hey, I'm considering upgrading to the iPhone XS but wondered if I waited a few weeks until the iPhone 11 is released whether the tariff/cost of the XS may come down or if it is likley to be uneffected and I will be offered the same deal then. If so I...

Resolved! Credit Referral Team

Hi @Martin-O2 I am having problems remortgating due to an error on my credit file. O2 placed a 5 and 2 late payments on my file when in fact I had a payment arrangement in place which I honoured. I have emailed the credit referral team but this is no...

Resolved! Bill paid if full, still stated as outstanding!

I paid my bill in full via phone as it was overdue, the automated payment line informed me it will all switch back on in 10 minutes.My bill via phone and My02 app shows its outstanding asif i’ve not paid.Please help

O2

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