Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I keep running out of data

Help

Resolved! WiFi calling

Hi, I'm moving from EE where I had WiFi calling available in my device a Huawei Honor 20, I would like to know if/when I would be able to access this service in O2.Thanks.

Going round in circles over unbarring my phone

Why is this such a problem? It has turned into a saga. I reported my phone lost and was told it would be barred for calls/texts etc. The next morning it was found and returned to me and so I called to get the bars lifted. I was told I would need a ne...

Resolved! Not Registerd on Network

Got a new pay monthly contract but have been un able to use data or make calls. My old contract which I was using and is still active works fine. Try sim in my old phone and I am still un abel to make calls or use data. Is there a way I can 'Activate...

Resolved! No recieved the phone

I got new contract from o2 and no recieved the phone ...

Resolved! Contacting payment team

I have tried contacting the payment team and the 202 number but it keeps coming up that it’s busy and beeping so I can’t get through it’s pretty urgent is anyone else having problems? Thank

Resolved! how do i move my number to my new sim when i dont have the old sim card?

hi all, i lost my sim card (dropped phone sim lost) every option i see about moving the number involves getting a text to the number i no longer have access to? how do i move my number without it?

Resolved! New phone not registered on network

I am on an existing O2 pay monthly contract and have been given a new unlocked phone. I moved the SIM card to the new phone and made a call from my landline to the new phone which rang and then from the new phone to my landline which also worked. Now...

Purchased sim only deal as opposed to upgrading current plan!

I’ve just purchased a sim only deal as opposed to upgrading my existing £30 plan (I didn’t think to do that at the time!) wonder whether this will just auto apply on next months bill as it is £15 cheaper than current deal. I also chose to keep this s...

Resolved! O2 credit check

Hi just a quick question, I have a pretty bad credit score, But i have been accepted for ipad pro and iphone 11 pro which iam too exited about!they accepted and said my order has been recivered on lick and collect and its been posted to my local stor...

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