Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 open discount issue

Hi people, bit of an issue.. Just upgraded from a contract I had O2 open discount applied for being in the Armed forces. Went to apply my discount again for this new contract and it's not accepting the coded via SMS of 'ARM01' which is what I used be...

Resolved! iTunes charges

Why is my daughters phone getting charged £20 plus for iTunes we have a spending cap of £5 on her phone but this has still gone over, and she has not bought anything

BT open code

Hi, I had a BT open code for last renewal but I cannot seem to find it anymore. I have tried messaging the open code number but it can't seem to find the company.Does anyone know where I can find this out?Thanks

Resolved! Galaxy buds offer

If there are long delays receiving s20ultras how can we claim the buds offer

Resolved! Samsung Galaxy Buds+ Claim from Pre-Order of Galaxy S20+

I'm not very pleased with O2 regarding this.I've not had one single email from O2 regarding my device pre-order. Yes, I've checked my junk folder and recycle bin folder (this is all O2 have advised, there's nothing there and never has been).All I hav...

Resolved! Monthly 24 month contract - Query about trading in phone to manufacturer.

Quick query, Currently on pay a 24 monthly contract and was looking at reverting back to my old phone (I prefer it) but continuing using and paying my 24 monthly contract. Due to reverting back to my old phone, the new phone that was part of the pay ...

Strange call to my phone

Had a strange call to my phone yesterday. It came up as my son calling, but when I answered it was a foreign person saying I had called them half an hour earlier. I was confused and rang off. Then Zi got a WhatsApp message, again seemingly from my so...

Resolved! Sim activation

So after finally getting my s20 ultra yesterday (all sorts of issues), my sim isn't active (new o2 account)Called them up and apparently there's no tariff on my account and its going to take 5 days to resolve this!! This can't be right, can it??

Credit Report Files

I need my device “loan” removed from my credit file. Does anyone know how often o2 update these?

Resolved! 5g sim card

today I upgraded to a Samsung s20+. I wanted to keep my number from my old phone and the salesman said to use my old sim. I didn't receive my 5g sim card he said i could get 1 later is this correct

O2

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