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Kept old number but people see new number?

Zann
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on ‎20-03-2020 18:54

on ‎20-03-2020 18:54

I asked to keep my old number when moving from pay as you go to pay monthly, but some of my contacts see a new number. And ask is this my new number. Other contacts call new number and it says it no longer exists. How can I keep old number for all contacts?
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jonsie
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on ‎20-03-2020 18:56

on ‎20-03-2020 18:56

If an iphone you need to change to your old number in the phone settings.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎23-03-2020 10:36

on ‎23-03-2020 10:36

Hey @Zann are you still having issues with this or is it all sorted now? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Zann
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on ‎23-03-2020 12:49

on ‎23-03-2020 12:49

I think it’s still the same
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MI5
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on ‎23-03-2020 12:50

on ‎23-03-2020 12:50

@Zann 

Did you go to Settings >Phone >My Number and edit it to the correct number you want to use?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Zann
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on ‎23-03-2020 12:51

on ‎23-03-2020 12:51

Thanks I changed phone settings hopefully this will work
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jonsie
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on ‎23-03-2020 12:55

on ‎23-03-2020 12:55

As I said at the beginning wink

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎23-03-2020 12:57

on ‎23-03-2020 12:57

Merely seeking clarity before offering alternatives....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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