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Unexpected charge on my monthly plan

Viktor
Level 1: Joiner
  • 1 Posts
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Registered:

Good morning. 

I do have a question in regards to my last bill. I don't know why i have been charged £20+ for services i didn't use. I would like to know where this comes from.

The dates are: 06.11.2019 ; 07.11.2019 ; 08.11.2019 ; 08.11.2019 ; 08.11.2019 with total charge of £22.30

 

Please advice.

Many thanks

 

 

 

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MI5
Level 94: Supreme
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Registered:

@Viktor 

Some links that may help you 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

www.payforitsucks.co.uk

 

Speak to customer services if you have any questions relating to the above Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Viktor 

Some links that may help you 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

www.payforitsucks.co.uk

 

Speak to customer services if you have any questions relating to the above Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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JAZZ-trad
Level 13: Prompter
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Registered:
Hi @Viktor
It certainly seems like you have been scammed. Follow links above carefully. You should be able to get your money back. Good luck JAZZ
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TallTrees
Level 49: Rootin' Tootin' 
  • 10674 Posts
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Registered:
Hello @Viktor
Welcome to the o2 community forum. Hope you are managing to get answers regarding the charges. Let us know how you are getting along. Best wishes TallTrees


HAPPINESS IS BEE SHAPED

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Marjo
Former Staff
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Registered:

Sorry to hear you had unexpected charges on your bill @Viktor ! Did you manage to find out what they were since you last posted?

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