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Level 1: Joiner
Posts: 1
Registered: ‎05-12-2019
Accepted Solution

Unexpected charge on my monthly plan

Good morning. 

I do have a question in regards to my last bill. I don't know why i have been charged £20+ for services i didn't use. I would like to know where this comes from.

The dates are: 06.11.2019 ; 07.11.2019 ; 08.11.2019 ; 08.11.2019 ; 08.11.2019 with total charge of £22.30


Please advice.

Many thanks




Posts: 94,827
Topics: 543
Solutions: 12,030
Registered: ‎04-04-2012

Re: Unexpected charge on my monthly plan


Some links that may help you 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 




Speak to customer services if you have any questions relating to the above Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 13: Prompter
Posts: 821
Registered: ‎31-05-2019

Re: Unexpected charge on my monthly plan

Hi @Viktor
It certainly seems like you have been scammed. Follow links above carefully. You should be able to get your money back. Good luck JAZZ
Level 28: Ingenious
Posts: 4,346
Registered: ‎03-08-2018

Re: Unexpected charge on my monthly plan

Hello @Viktor
Welcome to the o2 community forum. Hope you are managing to get answers regarding the charges. Let us know how you are getting along. Best wishes TallTrees

Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: Unexpected charge on my monthly plan

Sorry to hear you had unexpected charges on your bill @Viktor ! Did you manage to find out what they were since you last posted?

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