Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110647 Views
  • 15 replies
  • 5 kudos

Poor advice, wasted time and money.

On Friday I went to the local o2 shop with a view of changing my old Pay as you Go Nokia phone for a new mobile, I chose the Samsung Galaxy III mini. I liked the size of the phone and the features however, the main use of the phone for me would be fo...

Anonymous by Not applicable
  • 1368 Views
  • 12 replies
  • 0 kudos

Resolved! How do I get my number & balance back?

Hi,I have not used my O2 pay as you go sim card for more than 6 months and I think it become inactive as when I turn it on the sim card registration gets failed.How can i get my number back and the balance I had on it as the balance is still displayi...

Anonymous by Not applicable
  • 1738 Views
  • 4 replies
  • 0 kudos

Resolved! Mis-sold Contract

I'm looking for abit advice on the following;Just before Christmas i was due an upgrade. So when i received a phone call stating "I can see your due an upgrade" i assumed it was O2. being tricked accepted this new upgrade(by phone only) but when some...

Anonymous by Not applicable
  • 1971 Views
  • 16 replies
  • 0 kudos

Resolved! What the f......O2

I signed up on a deal for 13£ a month, yet you're charging me £15? Wtf? And of course when I try to get a breakdown of charges it's not available. You make Three look like Gods! What was I thinking switching... Are three buying you out? One hopes so,...

Anonymous by Not applicable
  • 1402 Views
  • 6 replies
  • 0 kudos

Billing

I rang up 02 about ten minutes ago to pay an outstanding bill, said thankyou for payment and would send me a receipt. yet when I check online it says outstanding balance and phone hasn't come back on. Help

Anonymous by Not applicable
  • 2164 Views
  • 6 replies
  • 0 kudos

Resolved! Top up

I have tried to top up with my credit card for £10 today, I have a new card with the same number. The ending 4 numbers are diffrante from the privuase card

Anonymous by Not applicable
  • 852 Views
  • 3 replies
  • 0 kudos

Hacked account used to purchase iPhone

I did not get the phishing email that is going around, yet someone has been able to access my O2 account change my email address to one they have set up and order a new iPhone 6 on contract to a different postal address to the one already on my accou...

Anonymous by Not applicable
  • 1370 Views
  • 6 replies
  • 0 kudos

O2 keep fobbing me off over premium scam

Three phone calls to O2 over the last 3 days regarding premium rateText messages I have received without subscribing.The rather unhelpful call center is about as much use as a kick in the face saying I'm going to call you back sir and never calling b...

Anonymous by Not applicable
  • 6480 Views
  • 57 replies
  • 0 kudos

Resolved! Lumia 820 Denim Upate

It is the 09/02/2015. Still waiting for the Denim Update on the O2 Network in the UK Lumia 820 ? It is over 9 Months. I may have to exchange/sell my phone

Anonymous by Not applicable
  • 1242 Views
  • 2 replies
  • 0 kudos

Resolved! leave simplicity for ordinary pay n go

how do I stop simplicity tariff aand go back to ordinary pay n go top up as I dont use all of my text and calls during one month so I'm wasting money:smileyhappy:

Anonymous by Not applicable
  • 1344 Views
  • 6 replies
  • 0 kudos