Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

activating cellular data on my nighthawk m1 router

hello, i have set up my router and inserted my sim. it is asking to activate cellular data on nighthalk app, i have gone into settings and cant see anywhere to activate cellular data?can anyone help? please and thanks

Cancel sim

Hiya, does anyone know how to cancel O2 sim without ringing in? The lines are down due to covid19 and I have no idea how else to try and talk to someone..... Thanking you

Order in Progress

How long can I expect ‘In Progress’ for an upgrade of a handset that was available when ordering ?There is no way of contacting anybody due to the high volume of calls and chats.Thanks in advance

Overcharged despite ending contract

My contract came to an end in August 2019 - I cancelled in store. However, I was still charged, despite moving abroad to Vietnam and not using my sim. I spoke to an advisor in December when I was back in the UK and she re-cancelled my contract for me...

Returned Upgrade

I upgraded my handset and unfortunately got the wrong size. I realised before it was delivered so rejected it upon delivery on Sat 21/03/20. I want to exchange it for the larger size ie Max model. However, my account shows that i still have the hands...

Data

I’m a key worker and rely on my phone data as I have no other source of internet from home. My data is being swallowed up quicker than usual and I need it but am not paying for an add on when I haven’t used near as much data as what it says I have!

Phone

I’ve ordered a new phone on friday and payed £6.99 for delivery and it’s sunday and still has not came. I’m waiting to see if it comes tomorrow. Also the My o2 app is not letting me on and says i’m not registered but when i login on my o2 on the webs...

Resolved! 6s overheating%20and%20turns%20off

My iphone 6s has started to overheat and become red hot in the top corner by the lense as soon as the phone is in use. It allows 1 call or social media browse then says it needs to cool down. I have deleted recently loaded Zoom app, nothing else new ...

Resolved! Open

I’ve upgraded now and how do I know process my open discount

Whatsapp Hack

My Whatsapp account has been hacked will this effect my phone bill or anything else on my phone? I have reset the phone.

O2

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