Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost phone at 02

I have returned my iPhone6 plus for repair (covered by insurance) using the DPD service from 02. It is nearly two weeks now and about seven calls later and it appears the phone is lost within the DPD/02 system. Investigations have started but I am to...

Resolved! lost ipad

I have lost my ipad how do I put a stop to the sim and does my insurance cover loss or just damage

Resolved! Lost phone

Hi.my name's Paul matthews.ive lost my phone and require a replacement sim please.my phone number is xxxxxxxxxxx.thanks.

Resolved! How do I claim my £100 for purchasing Hauwei P20Pro

Can anyone tell me how to claim back my £100 offer after purchasing a Huawei P30 pro

Resolved! o2 travel

Hi,I have previously added the o2 travel bolt on for a holiday. I am about to go travel on another holiday and have bought a new phone. This phone came with o2 travel Inclusive zone included. So I now have both bolt ons on my account and can't seem t...

Resolved! Call divert not working

Hi, I always set my work phone to divert to my own mobile on a weekend to save me carrying a second phone all the time.However for the last 2 weeks I have been unable to, I just get the following message. Call settings errorUnexpected response from t...

Resolved! Bill to Mobile bar

Hi,I was fortunate enough to prevent a Nexgen text from ruining my day recently by texting STOP to the number provided and I also asked customer services to put a Bill to Mobile bar on my account.Does anyone know whether there is a safe free way of c...

Resolved! Fraud

I have three purchases from Bona Fide Mobile ltd - both for £4,50 pounds each - which I have NOT bought

Resolved! Does anyone know the best way for mobile Wi-fi in turkey please

Hi I’m wanting to know if any one has suggestions for the best way to get mobile Wi-fi in turkey please

Resolved! Sim swap mistake ?

I have a pay as you go sim and have recently got a new phone on a monthly contract , both with o2. I wanted to keep my existing number and thought sim swap was the quick and easy way to do this , however I'm now worried what I've done is transfer my ...

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