Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hi guys,Slight problem!I took out a phone contract in my name for my boyfriend at the time, but he has recently broke up with me and I'm still paying for the phone.He has agreed to change payment details.But I'm just wondering can I still terminate t...

Deactivated sim

Hi guys, Sorry if this question sounds a bit thick but I get extremely nervous with regards to potential chargs having read many stories of people unkowingly being charged.So, I upgraded my old iphone 5 to a htc. As such they gae me a new sim card fo...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Broken phone, no help from 02 and 11 months left on contract

i pay 2 phone bills, mine which is 45+ a month and my gfs' which is 25 a month, i recently dropped my xperia z1 smashed the screen, and now i cant use it at all, 02 want £250 off me to cancel my contract, and thats my only option....... i pay over 70...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Sim swap

I phoned yesterday to swap my sim, keeping my old number going onto a pay monthly contract. I was informed it could take up to 24hrs. I've tried turning off and on my phone and removing and replacing the sim. Still no joy. My phone is an iphone4s. Wh...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Resolved! How Much Will The Call Cost?

If I call a local number, for example an 0151 number, and after talking to them, they transfer me to another department, an 0845 number, what do I get charged for the call? Do I get charged for calling just the 0151, just the 0845 number or both? I t...

gemz4the1 by Level 23: Casual Specs
  • 12 replies
  • 0 kudos


I Have over £100 in credit can anyone tell me what i can do with it

Anonymous by Not applicable
  • 32 replies
  • 0 kudos

Resolved! An unexpectedly high bill !!

This is not the first time being billed with such a high bill. After the last payment which was on the 23rd of December I sent a message to find out the belance. I was surprised when I saw 109 after 12 days. It just can't be there is definitely somet...

Anonymous by Not applicable
  • 62 replies
  • 0 kudos

Resolved! Let down and betrayed

hi,my wife aquired 2 phones on contract with o2, one for each of us, as the credit check was used for her credit card both the phones are in her name and mine cant be changed over to my name. I pay my bill every month and a year later my wife has b e...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! O2 and Giffgaff

Hi, I went into the Stratford-upon-Avon store today, about to buy a pay as you go Samsung Galaxy S5. I said to the guy who served me that I was on Giffgaff. I was pretty much sure that Giffgaff worked in an O2 locked phone as they run on the same net...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

Resolved! shared data

hi, im just lookin for some info and help on shared data, i have a contract sim, one for my mother who does not keep very well and a young daughter with an ipad air with 1gb allowance, which she uses in no time time @ all. i also have 1gb data allowa...

ozzo by Level 1: Joiner
  • 4 replies
  • 0 kudos