Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 to O2 but with a new provider - how do I keep my number

Hi there,My handset and airtime contract have both expired with O2, I'm now just rolling on paying for airtime on a monthly basis.I've bought a new handset and signed up for a new O2 contract with Mobiles.co.uk. Will my current phone number migrate a...

Transfer number to o2

Is there any way available to submit my PAC code and start processing transfer my number from 3 to o2?

Resolved! My Airtime Bill is in the minus? Is there any way I can move it to be applied to my device plan?

I can’t get through to customer services

wrong tariff

Can anyone tell me how I make contact to say I am being charged the wrong amount. I was advised to buy a phone and tariff then nextvday pay for phone and change to sim only. All went ok, paid for phone and shop changed tariff. My bill shows old tarif...

Started using boost box again

Hi everyone, I have moved into my girlfriends house while we are in lockdown. The signal is poor where she lives. I have a boostbox I used prevously at my home when signal wasn't good a few years ago. Found it out today to take to hers but it's not s...

Claiming on O2 insurance

Can i claim on my insurance without making a phonecall. i a very hard of hearing and without a hearing aid at present

New contract

I ordered 2 new contracts yesterday, over 24 hours ago.I had the emails with all the agreements on it.But nothing since, nothing is showing on my account to say when they are going to be delievered or even that I ordered it.Hopefully someone can help

Reconnection time?

Was disconnected. Called customer support (using a mate's phone) about two hours ago, paid over the phone, very helpful. Was told it'd probably be about an hour until the bars were lifted on my phone, was also told to turn the phone off for five minu...

I want to keep my old number

i want to keep my old number my fone samsung a20e fone no [personal information removed]

Device Plan Bill

Hi guys,Looking for some support. I received a text from O2 today to say that I hadn't paid my device plan. The payment was overdue. However, I have checked my online banking and my device plan payment definitely came off. I'm just unsure what to do ...

O2

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