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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 256577 Views
  • 2 replies
  • 2 kudos

Bad reception, speeds etc

Hi, I recently took out a contract with O2 because I wanted better reception, but it turns out it's a lot worse where I live and the speed of the 4G is terrible compared to my last company. Am I still able to cancel this contact if the issue persists...

StaszMan by • Level 1: Joiner
  • 550 Views
  • 1 replies
  • 0 kudos

iPad order

Hi, hope someone can help I ordered ipad for my little one 2 days ago can't get my new password correct changed it login no sign of order but I have email confirmation for ipad and number for the sim card for new ipad + 20 upfront fee has been taken ...

VAT

Hi- is the VAT included in my bill?

su1 by • Level 1: Joiner
  • 834 Views
  • 1 replies
  • 0 kudos

Resolved! Adjustments

Why have I been charged £40 for "adjustments"? What is that charge and why did it happen? The way it looks is just a scammy thing to get more money off of customers. If it was a mistake (which I hope it is) I would like the money to return to my acco...

JakubJ by • Level 1: Joiner
  • 3269 Views
  • 7 replies
  • 0 kudos

Resolved! Browsing

I want to enable viewing adult sites

Symran by • Level 1: Joiner
  • 1169 Views
  • 2 replies
  • 0 kudos

Resolved! Overpayment

Hi,I'm on a £20 sim only tariff. I have 17 months left.Is it possible to make a overpayment on my account of £340 to cover the 17 months?Thanks.

Kamal by • Level 3: Thinker
  • 4403 Views
  • 14 replies
  • 0 kudos

Resolved! My name is spelt wrong

Hi ive just noticed that my surname is spelt sott and it should be Scott

VanessaL by • Level 1: Joiner
  • 1472 Views
  • 1 replies
  • 0 kudos

Resolved! Account balance in credit

Hi, if for example my bill was £30 a month and I decided to make a payment of £60 to my o2 account, then obviously my account would be in credit by £30 which would just go towards the following months bill.If in the meantime I was a bit strapped for ...

Credit withdraw

I was briefly a pay as you go customer and was nearly £20 in credit.Then returned to monthly payee.Can that credit money be returned to my bank or will credit cover 2 months payments ?

Anonymous by • Not applicable
  • 3403 Views
  • 4 replies
  • 0 kudos

Resolved! Unhappy with phone

I have upgraded to a new phone but it already has a crack in the back and the finger print lock keeps not working am I able to return it

Phone2 by • Level 1: Joiner
  • 1580 Views
  • 4 replies
  • 0 kudos
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