Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New SIM card and phone

I have received my upgraded phone today and a new SIM and it won’t connect to o2 I can’t get any signal and my contacts won’t transfer and I can’t call or text. I have tried to contact o2 and I can’t please can anyone else help me? I am very frustrat...

Cancel my contract

I have 2 phones in my name, one of the contracts is up and I would like to cancel any further use on that phone/contract.. what do I do to do this?

New Sim not registered

Hi All, I got my new phone and SIM on friday and it has yet to register! How long does it usually take because i'm starting to not enjoy my experience with o2. Thanks for your help in advance.

Resolved! Both of us have contracts

Myself and my husband have both separate pay monthly contracts. Would it make sense to have 1 contract for both of us. And if it is possible which contract do we go for? My contract is now up so I need a new contract. Thanks. Wilma

Resolved! Extra charges

I want to block numbers that charge me extra but I dont know how to do it.

Contract

have a problem with the contract for the next 6 days I am ending my contract ... I would like to extend it without a new phone

Recent bill

Hi there, did 02 cover my bill for the month of march?I was worried about how I was gonna pay it

Resolved! International Calls from Europe to Australia

How to avoid being charged 3 GBP a minute? I am currently in Europe but need to phone family in Australia from time to time. I was going to buy the international bolt on package, but apparently it only works if I am calling from the UK. It seems O2 T...

Changing tariff

We would like to downgrade our tariff rather than upgrade as we don't use all the data that we're paying for. Online there is only an option to increase data and under the circumstances we don't want to telephone. Can anyone help please?

Family Discount

Have sent a text with family O2 mobile numbers to 21500 but the response is the numbers aren't correct have checked and resent but still getting the same response. What do I do next as we are still being charged the full monthly amount?

O2

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