Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I get my 02 customer number?

I need my customer number how do I get it?

Resolved! 18 Unknown 'international text message' charges

This month's bill contains 'additional charges' of £8.10, which once I downloaded the bill is a total of 18 charges of 0.45p for 'international text messages'. No dates listed, only my mobile number listed next to them. I have no idea what these refe...

Resolved! I have 2 numbers on my account

Hi all. I have 2 numbers with O2 with separate bills for each . My partner is using one and myself the other . And , was wondering if My partner can take over ( with an account with her name ) , keeping the same number etc and payment detailsIs there...

Resolved! end of contract unlock phone

I am coming to the end of my contract and want to change operator. How do I unblock my O2 iPhone

Resolved! Order status

Hello, i have placed an order yesterday, and i today i checked my account to see if the order is being processed but there’s nothing there

Resolved! Request paper copy of bill

I would like to request a paper copy of my latest phone bill

Resolved! delivery

hey, how do i reference a next door neighbor in case im not in between times of a delivery?

O2 credit referrals issue

Hey guys! So my scenario is nothing new as I've read countless instances of the same. Just wondering what my options are at this stage: Bought contract, got to end of 24 month contract. For ease, let's say it was £20 a month. In month 25 I call up an...

Mobile data roamng

Hi I have a Nokia 3.1 on an o2 pay monthly contact that includes mobile data. Mobile data always works in UK, and worked in Switzerland in August. It has failed to work in Madeira in September and Portugal in October. Contacted 1st and 2nd line suppo...

Cancelling o2 refresh right away

I've just taken out an o2 refresh contract of just one month and paid off the phone up front. I want to cancel that contract right away so just pay for one month's use. I've just spoke to someone on the live chat and they say that's not possible, eit...

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