Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No notification of new voicemail

I have a secondary line on my iPhone 11 via an e-sim O2 monthly contract. This is a new account. Everything works OK except I am not getting notifications for new voicemail.Otherwise voicemail works OK, it is just the notifications that don't work. I...

Resolved! Splitting a payment across two months

I have a huge bill and need the option to split the payment over 2 months. Got in touch with 02 today they said its possible. Cant speak with anyone at call centre untill 8.00 am tomorrow. Will they let us make a part payment on line I wonder?

Resolved! Visual voicemail not working and 02 customer support not answering their phone

I switched plans yesterday and now I am unable to get Visual Voicemail on my phone - I need to speak to O2 to get them to check if they have added the “Bolt On” iData is activated to my new tariff.But I have been on hold for over an hour and live cha...

Resolved! Bolt Ons - O2 Travel

Hopefully a quick question, if you're on a tarriff which includes the roaming in 75 countries including the USA should this show as a bolt on?

Resolved! PAC code

I’m enquiring about my pac code Iv received it what do I do with it now?

Phone

Why haven't I been able to use my phone for last 7 weeks. Don't see why I should pay all this money for something that doesn't work

Resolved! moving my sim only contract onto a device plan

im currently on a sim only contract and my phone is breaking. i cant afford to buy a new phone outright. if i go into the store would they be able to move my sim only onto a device plan. or would i have to pay off my contract first?

Resolved! Charges while abroad

Hi all, currently in Cape verde and have just seen I've been nearly £28 for my first day here and 81p for the 2nd day even though I've had all my mobile data and data roaming switched off. I got the usual here is your charges text and then immediatel...

Resolved! Dongle & Wifi Broadband

I am looking for an explanation of what is provided with a Dongle and Wifi broadband. A friend presently has PAYG only but hopes to switch to monthly contract and specifically the contract which provides 75GB of data and 100 texts per month.What I ne...

Resolved! My dim

I have a pay monthly sim that I need to find the phone number of. I have not got any paperwork except the numbers on the sim. What do u do?

O2

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