Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

It won't let me order a new sim even though my contract has finished

It will not let me order a new sim only deal when my current contract has finished. [Edit: topic title edited for clarity]

New order

I’ve recently completed an order on 23/03/2020 of a new phone. However I have had no confirmation but payment has been taken out my bank?

Coronavirus

Are O2 offering any assistance for self employed people who have lost all income due to Coronavirus and ate struggling to pay monthly, but need the phone live

how do I query a specific item on my monthly bill.

Who do I contact?

bills

how are we suppose to pay our bills when we have to self isolate due to covid-19???

unable to phone 111 using o2 ??

I just tried to phone 111 using my o2 pay monthly phone and it doesn't even attempt to ring.im from Northern Ireland and the service should have been running 4 days ago for NI users, has o2 not enabled it yet here ?

Resolved! Website shows 15GB remaining, but using O2 data redirects to an out of data page

My partner barely uses their phone. They have a 15GB plan. They have a web redirect page from O2 saying there is no data on their account. The website shows there are 14.82GB remaining. Last month they used 150MB, the months before 350MB, 490MB, 639M...

Change Tariff

I want I change Tariff to the 18month 100gb (4g) sim only option but in my in My O2 app this is not listed as an option.My current contract changes in September/October but id like to be able to change. I can't get through at the moment to talk to a ...

Remove spend cap - ASAP

Hi all Working at home has me using conference calls from my mobile - meaning I'm unexpectedly about to exceed my spend cap! Been trying to speak to customer services but it's not considered an emergency (which I completely understand) - however to c...

Kept old number but people see new number?

I asked to keep my old number when moving from pay as you go to pay monthly, but some of my contacts see a new number. And ask is this my new number. Other contacts call new number and it says it no longer exists. How can I keep old number for all co...

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