Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Will 02 stock the One Plus 7T? I know they said no to the Pro, but what about 7T?

I know they are not going to stock the Pro, but hopeing they do the 7T? Do we know if this is also a no?

Resolved! Click and collect

Hi, I’ve ordered an iPhone XR at around midday today and contacted o2 and have done my credit check. I have to collect my phone this weekend due to where a live and I still have received a confirmation email. How long does it usually take for your ph...

Resolved! I want to leave this awful provider

Over the past three weeks I am getting intermitent connection from O2 for my data. B15 2TH. How can mast problems last this long. As this mast covers both my work area and home I am fed up with the constant of being unable to use my data. I want to l...

Resolved! Moved to Australia- want to unblock phone

Hi, I’ve moved to Australia and am on a pay monthly contract. I finished the contract a couple of months ago, I now pay £29 per month but only use my device on WiFi otherwise I get oversees charges. I want to unlock my phone to use an Aussie sim, how...

Resolved! New phone won't pick up old number

I recently switched from EE to O2. Used the PAC from EE to port old number to O2. Got texts from O2 confirming with date. 'My O2' online account shows that my old number has indeed switched across but my new phone is still identified by the temporary...

Resolved! Got problem with new SIM only

Got a new SIM only deal but when I put it into my unlocked phone I get ‘No Service’ message.What do I do to get the SIM working?Thanks

Resolved! Roaming in the USA

Ending a contract due to breach of contract?

Anyone ever done this and can it easily be done? Everything was working fine on my experia L2 until the other day when I went into the store. Short story: Assistant blunder > unnecessary sim swap > no more 4G (only 3G) > 4 days later no one seems to ...

Resolved! Upgrade

I upgraded my phone yesterday to a experia 5 , it's not to my liking, I viewed it on line and it's not what I expected, is it possible to change it to a different model ?

Resolved! Upgrade options not recognising my o Refresh?

Maybe it's my poor memory but last year I took advantage of the o2 refresh tariff to upgrade after 12 months and paying off the remaining device plan by handing back my note8 so I could upgrade to the note9. This year I'm looking to do the same but w...

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