Solved: No 3G/4G for over a week

MLW · ‎02-12-2019

Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

MI5 · ‎02-12-2019

@MLW

You will need to speak to customer service regarding compensation but O2 will never give out timescales for repairs as there are many factors that can effect timing.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-12-2019

@MLW

You will need to speak to customer service regarding compensation but O2 will never give out timescales for repairs as there are many factors that can effect timing.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-12-2019

Is there any update on your mast situation @MLW ?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

No 3G/4G for over a week

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade