This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

new phone, sim only deal

Go to solution
nontechy
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-12-2019 12:28

on ‎02-12-2019 12:28

why is my new phone only sending text messages and not I mesages please

Message 1 of 3
1,069 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152144 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

on ‎02-12-2019 12:37

on ‎02-12-2019 12:37

@nontechy 

Goto Settings >Phone >My Number and type in the correct number for the sim you are using, then go to Settings >Messages and check the send and receive setting shows the correct number that you have just entered. You may see it saying "activating", if so, just wait for it to activate and then restart your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,067 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152144 Posts
  • 651 Topics
  • 28990 Solutions
Registered:

on ‎02-12-2019 12:37

on ‎02-12-2019 12:37

@nontechy 

Goto Settings >Phone >My Number and type in the correct number for the sim you are using, then go to Settings >Messages and check the send and receive setting shows the correct number that you have just entered. You may see it saying "activating", if so, just wait for it to activate and then restart your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,068 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎04-12-2019 17:55

on ‎04-12-2019 17:55

Hey @nontechy did the above advice work for you or do you still need some help with this? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
1,006 Views
0 Kudos
Top Kudoed Authors
View All
Top