Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Free gift with upgrade

Hi can anyone help with where you get the info re the free gift mentioned in the upgrade pack I received?

Resolved! I think my account has been hacked

I received an e-mail stating an order has been placed on my account for an iphone and i checked my o2 account and sure enough i have a bill for £1600 for a phone i didnt order, i have changed the password for my o2 and my email and done a virus scan ...

Resolved! Unlinking and Apple Watch

Hi all was hoping for a little advice .. has anyone had any joy with unlinking accounts once linked ?I’m having problems after linking an old account in my maiden name with our other 3 accounts with o2, just for ease with having them all in one place...

Resolved! How to cancel insurance

Upgraded and added insurance but still taking insurance from my old phone

Resolved! Moving abroad for a while - want to convert contract to payg to keep number

HiMy daughter is about to go abroad to study in Asia for one year. She has a pay monthly contract with a few months left. She wants to keep her number and ideally switch her phone to PAYG so she can retain her phone number - using a local sim on a di...

Resolved! Lost/Stolen

Hi,My phone got lost/stolen last night

Resolved! Age restricted content

Hi, I've been with O2 for years. I enabled 18+ content when I first joined O2. But recently, I want to block gambling sites so that I'm not tempted to lose money. I don't mind if I block other 18+ sites like ****** etc. But when I've disabled 18+ con...

Resolved! Conflict Resolution

Hi,I need a call back from 02 this is my number [Removed]. That number is not the number I am currently experiencing an issue with, just requesting a call back. I need to speak to a manager about putting a stop on further charges for my account, as I...

Resolved! O2 Pay Monthly Roaming in Croatia

I'm a Pay Monthly customer and my next holiday is to Croatia this October. I've been told two different stories about roaming there. I've been told it comes under free roaming then I've also been told that I would have to pay for roaming out there. C...

Resolved! SIM Card Not Provisioned - Out of the Blue

Hello EverybodyWent to use my phone this morning (Unlocked Samsung Galaxy S10) and it says "SIM 1 not provisioned" so, swapped SIM into another phone an old Nokia E72"SIM Card not registered" put another network SIM in my phone and its fine. Tried SI...

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